FREE Interpersonal Skills Questions and Answers

Which of the following is a good method of communication?

Crossing your arms

Facial tics

Active Listening

Using fancy language

Correct! Wrong!

Which of the following statements in Establish Working Relationship is incorrect?

Respect the people with whom you collaborate; you value their input and ideas.

Take advantages of others

Have faith in the people you work with.

All healthy relationships rely on open and honest communication.

Correct! Wrong!

The best thing to say first when returning to a line where a caller is waiting is:

"I can help you right away."

"With whom would you like to speak? ”

“Thank you for holding.”

"What's up?"

Correct! Wrong!

If you want to succeed at work, you should do your work effectively and have __________,

A background with a wealth of knowledge.

The following suggestions for improvement are acceptable.

A positive relationship with everyone you encounter.

A much better track record than your coworkers

Correct! Wrong!

When you discover a problem with a customer. Which of the following statements is incorrect?

Could you please describe your problem in detail?

Is this a recurring issue?

What is your actual issue?

When did the issue start?

Correct! Wrong!

Before it can be considered effective communication, a message must be _________.

Accurately understood

Written

Verbal

Interesting

Correct! Wrong!

Which of the following will improve as your interpersonal communication skills improve?

Please select 3 correct answers

The way you perform at work

Your intelligence

Resolution of disputes

Being able to make friends

Correct! Wrong!

FREE Interpersonal Skills Questions and Answers

Which of the following is a good method of communication?

Which of the following statements in Establish Working Relationship is incorrect?

The best thing to say first when returning to a line where a caller is waiting is:

If you want to succeed at work, you should do your work effectively and have __________,

When you discover a problem with a customer. Which of the following statements is incorrect?

Before it can be considered effective communication, a message must be _________.

Which of the following will improve as your interpersonal communication skills improve?

FREE Basic MS Word Document Questions and Answers

FREE Typing Skills Questions and Answers

Which of the following is a good method of communication?

Which of the following statements in Establish Working Relationship is incorrect?

The best thing to say first when returning to a line where a caller is waiting is:

If you want to succeed at work, you should do your work effectively and have __________,

When you discover a problem with a customer. Which of the following statements is incorrect?

Before it can be considered effective communication, a message must be _________.

Which of the following will improve as your interpersonal communication skills improve?

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