FREE Interpersonal Skills Questions and Answers

Which of the following will improve as your interpersonal communication skills improve?

Please select 3 correct answers

The way you perform at work

Your intelligence

Being able to make friends

Resolution of disputes

Correct! Wrong!

Before it can be considered effective communication, a message must be _________.

Accurately understood

Verbal

Interesting

Written

Correct! Wrong!

If you want to succeed at work, you should do your work effectively and have __________,

A positive relationship with everyone you encounter.

The following suggestions for improvement are acceptable.

A background with a wealth of knowledge.

A much better track record than your coworkers

Correct! Wrong!

When you discover a problem with a customer. Which of the following statements is incorrect?

What is your actual issue?

Is this a recurring issue?

When did the issue start?

Could you please describe your problem in detail?

Correct! Wrong!

Which of the following is a good method of communication?

Active Listening

Using fancy language

Crossing your arms

Facial tics

Correct! Wrong!

The best thing to say first when returning to a line where a caller is waiting is:

“Thank you for holding.”

"What's up?"

"With whom would you like to speak? ”

"I can help you right away."

Correct! Wrong!

Which of the following statements in Establish Working Relationship is incorrect?

Respect the people with whom you collaborate; you value their input and ideas.

All healthy relationships rely on open and honest communication.

Take advantages of others

Have faith in the people you work with.

Correct! Wrong!

FREE Interpersonal Skills Questions and Answers

Which of the following will improve as your interpersonal communication skills improve?

Before it can be considered effective communication, a message must be _________.

If you want to succeed at work, you should do your work effectively and have __________,

When you discover a problem with a customer. Which of the following statements is incorrect?

Which of the following is a good method of communication?

The best thing to say first when returning to a line where a caller is waiting is:

Which of the following statements in Establish Working Relationship is incorrect?

FREE Typing Skills Questions and Answers

FREE Basic MS Word Document Questions and Answers

Which of the following will improve as your interpersonal communication skills improve?

Before it can be considered effective communication, a message must be _________.

If you want to succeed at work, you should do your work effectively and have __________,

When you discover a problem with a customer. Which of the following statements is incorrect?

Which of the following is a good method of communication?

The best thing to say first when returning to a line where a caller is waiting is:

Which of the following statements in Establish Working Relationship is incorrect?

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FREE November-2024