FREE Home Depot Call Encounters Questions And Answers

Where do we connect the customer who wants to know about the warranty of a product purchased at Home Depot?

EPP

Retail (customer care)

Gen pact

Services (resolutions team)

Correct! Wrong!

For window installation, the customer requires an in-home consultation. What should we do?

Connect CX to prereferral

Link CX to ODM

Make an appointment with CAC

Make a lead in salesforce or Siebel.

Correct! Wrong!

When a customer calls because he or she has not received his or her HD bill, we connect the customer to the?

Online

Credit services

Services (resolutions team)

Retail (customer care)

Correct! Wrong!

What should we do if CX requests an ac window unit installation?

EPP connect

Make an HVAC lead

Connect to prereferral

Connect to retail (customer care)

Correct! Wrong!

CX placed an online order for a shed and wishes to cancel it.

Services (resolutions team)

Retail (customer care)

Online dept

Local store

Correct! Wrong!

The customer wishes to learn more about stove delivery and installation. The appropriate department is?

Pro Referral

ODM

Resolutions team (services)

Appliances (depot direct)

Correct! Wrong!

The customer requires lawn mower repair service for the lawn mower he or she purchased from Home Depot. He/she mentioned purchasing an extended warranty; what is the next proving question?

Do you have the phone number of the manufacturer?

What was the price?

Did you get it at Home Depot?

Do you have your receipt with you?

Correct! Wrong!

FREE Home Depot Call Encounters Questions And Answers

Where do we connect the customer who wants to know about the warranty of a product purchased at Home Depot?

For window installation, the customer requires an in-home consultation. What should we do?

When a customer calls because he or she has not received his or her HD bill, we connect the customer to the?

What should we do if CX requests an ac window unit installation?

CX placed an online order for a shed and wishes to cancel it.

The customer wishes to learn more about stove delivery and installation. The appropriate department is?

The customer requires lawn mower repair service for the lawn mower he or she purchased from Home Depot. He/she mentioned purchasing an extended warranty; what is the next proving question?

FREE Home Depot Reasoning Questions And Answers

FREE Home Depot Work Knowledge Questions And Answers

Where do we connect the customer who wants to know about the warranty of a product purchased at Home Depot?

For window installation, the customer requires an in-home consultation. What should we do?

When a customer calls because he or she has not received his or her HD bill, we connect the customer to the?

What should we do if CX requests an ac window unit installation?

CX placed an online order for a shed and wishes to cancel it.

The customer wishes to learn more about stove delivery and installation. The appropriate department is?

The customer requires lawn mower repair service for the lawn mower he or she purchased from Home Depot. He/she mentioned purchasing an extended warranty; what is the next proving question?

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