Home Depot Call Encounters Q&A - Free Expert Advice

When a customer calls because he or she has not received his or her HD bill, we connect the customer to the?

Credit services

Retail (customer care)

Online

Services (resolutions team)

Correct! Wrong!

The customer requires lawn mower repair service for the lawn mower he or she purchased from Home Depot. He/she mentioned purchasing an extended warranty; what is the next proving question?

What was the price?

Do you have the phone number of the manufacturer?

Do you have your receipt with you?

Did you get it at Home Depot?

Correct! Wrong!

For window installation, the customer requires an in-home consultation. What should we do?

Connect CX to prereferral

Make a lead in salesforce or Siebel.

Link CX to ODM

Make an appointment with CAC

Correct! Wrong!

CX placed an online order for a shed and wishes to cancel it.

Online dept

Retail (customer care)

Local store

Services (resolutions team)

Correct! Wrong!

What should we do if CX requests an ac window unit installation?

Make an HVAC lead

EPP connect

Connect to retail (customer care)

Connect to prereferral

Correct! Wrong!

Where do we connect the customer who wants to know about the warranty of a product purchased at Home Depot?

Services (resolutions team)

Gen pact

EPP

Retail (customer care)

Correct! Wrong!

The customer wishes to learn more about stove delivery and installation. The appropriate department is?

Appliances (depot direct)

Resolutions team (services)

Pro Referral

ODM

Correct! Wrong!

FREE Home Depot Call Encounters Questions And Answers

When a customer calls because he or she has not received his or her HD bill, we connect the customer to the?

The customer requires lawn mower repair service for the lawn mower he or she purchased from Home Depot. He/she mentioned purchasing an extended warranty; what is the next proving question?

For window installation, the customer requires an in-home consultation. What should we do?

CX placed an online order for a shed and wishes to cancel it.

What should we do if CX requests an ac window unit installation?

Where do we connect the customer who wants to know about the warranty of a product purchased at Home Depot?

The customer wishes to learn more about stove delivery and installation. The appropriate department is?

FREE Home Depot Work Knowledge Questions And Answers

FREE Home Depot Reasoning Questions And Answers

When a customer calls because he or she has not received his or her HD bill, we connect the customer to the?

The customer requires lawn mower repair service for the lawn mower he or she purchased from Home Depot. He/she mentioned purchasing an extended warranty; what is the next proving question?

For window installation, the customer requires an in-home consultation. What should we do?

CX placed an online order for a shed and wishes to cancel it.

What should we do if CX requests an ac window unit installation?

Where do we connect the customer who wants to know about the warranty of a product purchased at Home Depot?

The customer wishes to learn more about stove delivery and installation. The appropriate department is?

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