FREE Help Desk Support Skills Question and Answers

Question 1

The computer's mental core. This section performs calculations, moves, and information processing.

Accepted Answer

CPU

Answer

RAM

Answer

Motherboard

Answer

Hard drive

Question 2

The best definition of an IP address is...

Accepted Answer

An IP Address is a four-part, uniquely identifiable number (for example, 217.247.84.89) that is connected to each system on a network.

Answer

Internet Service Provider. the location of a business that offers Internet connectivity to people and other businesses.

Answer

The distance between Internet packets on a network, expressed in kilobytes.

Answer

All of the above.

Question 3

The equivalent of one MB is..

Accepted Answer

1024KB

Answer

1 billion bytes

Answer

One thousand bytes

Answer

The amount of RAM in every computer

Question 4

The best way to characterize malware is.

Accepted Answer

Computer program intended to enter or harm a system without the owner's knowledge or approval.

Answer

A computer program created to guard against viruses and other malware.

Answer

Software for Microsoft Arithmetic LAN. Any Windows-based computer system uses software to manage network connections in the background.

Answer

None of the above.

Question 5

What exactly does "www" mean?

Accepted Answer

World Wide Web

Answer

Wide World Web

Answer

Winding Web World

Answer

None of the above

Question 6

Which of the following statements most accurately describes an operating system?

Accepted Answer

All of the above

Answer

The master control program that oversees a computer's internal processes and gives the file system and operations a way of control.

Answer

The program that controls how a computer's hardware and software interact.

Answer

The program that enables users of computers to run programs on a given system's hardware. Examples of operating systems include Microsoft Windows and the OS from Apple Computers.

Question 7

The best way to define a modem is.

Accepted Answer

A device that allows you to connect your PC to to an internet service.

Answer

An application that restricts access to your computer and your files by other Internet users.

Answer

A piece of computer software used for web browsing. such as Internet Explorer

Answer

An interconnected group of computers.

The computer's mental core.This section performs calculations, moves, and information processing.

The computer's mental core.
This section performs calculations, moves, and information processing.