Free Help Desk Support Skills Question and Answers

Question 1

The computer's mental core. This section performs calculations, moves, and information processing.

Accepted Answer

CPU

Answer

RAM

Answer

Motherboard

Answer

Hard drive

Question 2

The best definition of an IP address is...

Accepted Answer

An IP Address is a four-part, uniquely identifiable number (for example, 217.247.84.89) that is connected to each system on a network.

Answer

Internet Service Provider. the location of a business that offers Internet connectivity to people and other businesses.

Answer

The distance between Internet packets on a network, expressed in kilobytes.

Answer

All of the above.

Question 3

The equivalent of one MB is..

Accepted Answer

1024KB

Answer

1 billion bytes

Answer

One thousand bytes

Answer

The amount of RAM in every computer

Question 4

The best way to characterize malware is.

Accepted Answer

Computer program intended to enter or harm a system without the owner's knowledge or approval.

Answer

A computer program created to guard against viruses and other malware.

Answer

Software for Microsoft Arithmetic LAN. Any Windows-based computer system uses software to manage network connections in the background.

Answer

None of the above.

Question 5

What exactly does "www" mean?

Accepted Answer

World Wide Web

Answer

Wide World Web

Answer

Winding Web World

Answer

None of the above

Question 6

Which of the following statements most accurately describes an operating system?

Accepted Answer

All of the above

Answer

The master control program that oversees a computer's internal processes and gives the file system and operations a way of control.

Answer

The program that controls how a computer's hardware and software interact.

Answer

The program that enables users of computers to run programs on a given system's hardware. Examples of operating systems include Microsoft Windows and the OS from Apple Computers.

Question 7

The best way to define a modem is.

Accepted Answer

A device that allows you to connect your PC to to an internet service.

Answer

An application that restricts access to your computer and your files by other Internet users.

Answer

A piece of computer software used for web browsing. such as Internet Explorer

Answer

An interconnected group of computers.