FREE Help Desk General Question and Answers

Question 1

What is the first step in diagnosing the issue if it is a printing issue?

Accepted Answer

Ask the user if the printer is turned on.

Answer

Ask the user if there is paper in the printer

Answer

Ask the user to determine if the fuser is functional.

Answer

Determine if the printer is connected to the local machine or a network printer.

Question 2

True or false: You can fix 70% of system problems remotely.

Accepted Answer

True

Answer

False

Question 3

A customer phones and laments forgetting their password. What do you do first to address the problem?

Accepted Answer

Positively identify the user's identity.

Answer

Get in you vehicle, go to the site and make sure the user's caps lock is off

Answer

Remotely login to the system and reset the users password

Answer

Ascertain whether the user is logging into a web application, domain, or local workstation.

Question 4

Exactly what is not an operating system?

Accepted Answer

MS-Word

Answer

DOS

Answer

LINUX

Answer

Windows

Question 5

Identify the following software that is not an email client.

Accepted Answer

Mozilla Firefox

Answer

Microsoft Outlook 2003

Answer

Outlook Express 6

Answer

Windows Live Mail

Question 6

What is PASTE's keyboard shortcut?

Accepted Answer

Ctrl + V

Answer

Ctrl + C

Answer

Caps Lock + V

Answer

Ctrl + P

Question 7

What computer operating system replaced Windows 98?

Accepted Answer

Windows ME

Answer

Windows CE

Answer

Windows Vista

Answer

Windows XP