Free FCC Consumer Protection Questions and Answer

What should you do if you receive unwanted robocalls?

Please select 3 correct answers

Report the robocall to the FCC

Block the number using your phone's settings or third-party apps

Ignore the call and do nothing

Correct! Wrong!

What actions can consumers take if they experience issues with their internet or phone service providers?

Please select 2 correct answers

Contact the service provider to resolve the issue

File a complaint with the FCC if the issue isn’t resolved

Immediately cancel their service without addressing the issue

Report the issue to local law enforcement

Correct! Wrong!

How does the FCC ensure internet service providers (ISPs) provide fair service to consumers?

Please select 2 correct answers

By requiring ISPs to be transparent about their services and fees

By limiting the internet speed ISPs can offer to consumers

By enforcing rules that prevent ISPs from blocking or throttling lawful internet traffic

By making ISPs offer only one type of internet plan

Correct! Wrong!

What consumer protections does the FCC provide for people with disabilities?

Please select 2 correct answers

Ensuring that telecommunication services are accessible

Providing financial aid for telecommunication devices

Requiring closed captioning on TV programs

Blocking all unsolicited communications

Correct! Wrong!

What is the FCC's role in protecting consumers from unauthorized charges on their phone bills?

Please select 2 correct answers

The FCC does not get involved in billing disputes

The FCC prohibits "cramming" practices (unauthorized charges)

Consumers can file complaints with the FCC if they find unauthorized charges

The FCC automatically refunds consumers for unauthorized charges

Correct! Wrong!

Free FCC Consumer Protection Questions and Answer

What should you do if you receive unwanted robocalls?

What actions can consumers take if they experience issues with their internet or phone service providers?

How does the FCC ensure internet service providers (ISPs) provide fair service to consumers?

What consumer protections does the FCC provide for people with disabilities?

What is the FCC's role in protecting consumers from unauthorized charges on their phone bills?

Free FCC Broadcast Media Questions and Answers

Free FCC Internet and Broadband Questions and Answers

FCC (Federal Communications Commission) Test Guide

Free FCC Telecommunication Services Questions and Answers

What should you do if you receive unwanted robocalls?

What actions can consumers take if they experience issues with their internet or phone service providers?

How does the FCC ensure internet service providers (ISPs) provide fair service to consumers?

What consumer protections does the FCC provide for people with disabilities?

What is the FCC's role in protecting consumers from unauthorized charges on their phone bills?

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