Free FCC Consumer Protection Questions and Answer

Question 1

What should you do if you receive unwanted robocalls?

Accepted Answer

Register your number with the National Do Not Call Registry

Answer

Ignore the call and do nothing

Question 2

What is the FCC's role in protecting consumers from unauthorized charges on their phone bills?

Accepted Answer

The FCC prohibits "cramming" practices (unauthorized charges)

Answer

The FCC does not get involved in billing disputes

Answer

The FCC automatically refunds consumers for unauthorized charges

Question 3

How does the FCC ensure internet service providers (ISPs) provide fair service to consumers?

Accepted Answer

By requiring ISPs to be transparent about their services and fees

Answer

By limiting the internet speed ISPs can offer to consumers

Answer

By making ISPs offer only one type of internet plan

Question 4

What actions can consumers take if they experience issues with their internet or phone service providers?

Accepted Answer

Contact the service provider to resolve the issue

Answer

Immediately cancel their service without addressing the issue

Answer

Report the issue to local law enforcement

Question 5

What consumer protections does the FCC provide for people with disabilities?

Accepted Answer

Ensuring that telecommunication services are accessible

Answer

Providing financial aid for telecommunication devices

Answer

Blocking all unsolicited communications