Please select 3 correct answers
A) Shows empathy, which is critical in customer service.
C) Proposes a resolution to mitigate the issue.
E) Active listening helps the customer feel heard and valued.
Options B and D are incorrect as they worsen the situation by being dismissive or rude.
Please select 4 correct answers
A) Restarting can often resolve minor issues.
B) Lack of storage can lead to performance issues.
C) Removing unnecessary software improves performance.
E) Malware can slow down the system and should be ruled out.
Option D is incorrect because it is premature without proper diagnosis.
Please select 3 correct answers
A) Ensures conversations are not overheard.
B) Restricts access to only those with permission.
D) Protects sensitive information electronically.
Options C and E violate confidentiality guidelines and data protection regulations.
Please select 3 correct answers
A) Explaining the policy ensures transparency.
C) Providing a resolution within policy maintains goodwill.
D) Escalating to a manager can help handle exceptional cases.
Options B and E are incorrect because they show poor customer service.
Please select 3 correct answers
A) Encryption protects data from unauthorized access.
C) Backups ensure data is not lost in case of a system failure.
D) Restricting access limits the risk of data breaches.
Options B and E are incorrect because they expose data to unnecessary risks.
