FREE Email Etiquette Question and 2026 — Free Study Guide & Questions

Which of the following constitutes bad email protocol?

<label class="wq_answerTxtCtr">Responding to messages as soon as possible</label>

<label class="wq_answerTxtCtr">Using lots of capital letters to emphasize certain words</label>

<label class="wq_answerTxtCtr">Using a clear subject line</label>

<label class="wq_answerTxtCtr">Keeping the message personal</label>

Correct! Wrong!

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The following paragraphs should be included in emails:

<label class="wq_answerTxtCtr">Be short</label>

<label class="wq_answerTxtCtr">Be invisible – no one can mess it up that way</label>

<label class="wq_answerTxtCtr">Be indented</label>

Correct! Wrong!

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What is the name of the application or service that enables you to view emails?

<label class="wq_answerTxtCtr">E-mail clients</label>

<label class="wq_answerTxtCtr">The Tardis</label>

<label class="wq_answerTxtCtr">Outlook Express</label>

<label class="wq_answerTxtCtr">Web browser</label>

Correct! Wrong!

Explanation:
A desktop application called an email client allows you to set up one or more email addresses so that you can send, read, compose, and receive emails from those addresses using the desktop interface. It offers a central interface for email composition, receipt, and transmission for the specified email address (s). (Ativan)

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What should I do with each email that I send and receive?

<label class="wq_answerTxtCtr">Have a nice greeting: Hi, Hello, etc</label>

<label class="wq_answerTxtCtr">Have a proper sign off: TIA, Sincerely, etc</label>

<label class="wq_answerTxtCtr">Spell check, use full sentence structure and use proper grammar</label>

<label class="wq_answerTxtCtr">All of the above</label>

Correct! Wrong!

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I should: Prior to sending a really huge attachment,

<label class="wq_answerTxtCtr">Send it first thing in the morning and call to make sure it was received</label>

<label class="wq_answerTxtCtr">Just attach it and send it</label>

<label class="wq_answerTxtCtr">Compress the file, then ask first when would be the best time to e-mail it</label>

<label class="wq_answerTxtCtr">Send it during week days</label>

Correct! Wrong!

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What kind of voice should a business email have?

<label class="wq_answerTxtCtr">Formal</label>

<label class="wq_answerTxtCtr">Casual – the tone you use with your friends</label>

<label class="wq_answerTxtCtr">Conversational</label>

Correct! Wrong!

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You should "cc" the following people when sending an email:

<label class="wq_answerTxtCtr">Only those people who absolutely need to know</label>

<label class="wq_answerTxtCtr">Everyone in the department – just in case</label>

<label class="wq_answerTxtCtr">Your boss and your boss' boss – so they know that you’re working hard</label>

<label class="wq_answerTxtCtr">None of the above</label>

Correct! Wrong!

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Email Design Practice Test

Email Design Practice Test

Which of the following constitutes bad email protocol?

The following paragraphs should be included in emails:

What is the name of the application or service that enables you to view emails?

What should I do with each email that I send and receive?

I should: Prior to sending a really huge attachment,

What kind of voice should a business email have?

You should "cc" the following people when sending an email:

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