What is the first step in de-escalating a conflict?
Correct!
Wrong!
Remaining calm and maintaining a non-threatening posture helps reduce tension and prevent escalation.
Which communication technique is most effective in calming an agitated person?
Correct!
Wrong!
Active listening helps validate the person's feelings and reduces the likelihood of further escalation.
Why is maintaining a safe physical distance important during a conflict?
Correct!
Wrong!
Keeping a safe distance minimizes the risk of physical harm and allows for better situational assessment.
What is a key principle of conflict resolution?
Correct!
Wrong!
Finding a mutually beneficial solution promotes long-term conflict resolution and fosters positive relationships.
Which technique helps reduce defensive behavior in a person experiencing a crisis?
Correct!
Wrong!
Using a calm voice and non-threatening body language helps de-escalate situations and prevent defensive reactions.
Why is it important to identify triggers during crisis intervention?
Correct!
Wrong!
Recognizing triggers allows for early intervention and helps prevent escalation of a crisis situation.