FREE CPHQ Test Question and Answers

Question 1

A physical therapist rates the intensity of the pain from 1 to 10. What kind of data is he or she gathering?

Accepted Answer

Ordinal

Answer

Nominal

Answer

Interval

Answer

Ratio

Question 2

Which of the following is an illustration of a external source of information?

Accepted Answer

Standards

Answer

Result of improvements in the processes, products or services

Answer

Lessons Learned

Answer

Intellectual property

Question 3

The RPN designation is connected to:

Accepted Answer

Failure Mode and Effects Analysis

Answer

Repeatability

Answer

Control Charts

Answer

Reproducibility

Question 4

Whose reputation as a quality guru is tied to the phrase "Trilogy"?

Accepted Answer

Juran

Answer

Ishikawa

Answer

Crosby

Answer

Deming

Question 5

The upper control limit stipulates:

Accepted Answer

The highest level that the process should operate within

Answer

The highest variance of the process

Answer

The highest specification limit that the customer wants

Answer

The highest standard deviation of the process

Question 6

Which of the following represents the 5S approach's initial step?

Accepted Answer

Seiri

Answer

Seiton

Answer

Seiso

Answer

Seiketsu

Question 7

What can you infer from the distribution of total quality expenses in percentages below?

Prevention - 15%
Appraisal - 25%
Internal Failure - 20%
External Failure - 40%

Accepted Answer

Appraisal costs are more than Prevention costs

Answer

We should increase spending on Prevention and decrease that on Appraisal.

Answer

There is an immediate need to spend more money in Appraisal

Answer

There is an immediate need to spend more money in Prevention