CNA Training 2

Question 1

A resident with dementia becomes highly agitated and verbally aggressive during personal care.
Your standard de-escalation training techniques are ineffective.
What is the most appropriate next action?

Accepted Answer

Stop the care task, ensure the resident is safe, and report the behavior change to the nurse immediately.

Answer

Continue with the care task quickly and firmly to finish as soon as possible.

Answer

Leave the resident alone in the room to allow them to calm down.

Answer

Offer the resident a snack or beverage to distract them from their agitation.

Question 2

You receive a verbal order from a physician for a resident, but the instruction seems to contradict the resident's written care plan. Which of the following is the correct procedure?

Accepted Answer

Acknowledge the order, but immediately consult with the charge nurse for clarification before taking any action.

Answer

Follow the physician's verbal order, as they have higher authority.

Answer

Ask another CNA what they would do in this situation.

Answer

Politely state that you cannot take verbal orders and ask the physician to write it down.

Question 3

During post-mortem care, you discover a valuable piece of jewelry on the deceased resident that the family was not aware of. What is the most ethical and professional action to take?

Accepted Answer

Document the item according to facility policy and secure it with the charge nurse to be given to the family.

Answer

Leave the jewelry on the resident for the funeral home to handle.

Answer

Remove the jewelry and give it directly to the first family member you see.

Answer

Take a picture of the jewelry on the resident as proof before removing it.

Question 4

A resident who is a devout Jehovah's Witness is scheduled for a procedure that may require a blood transfusion, which they refuse for religious reasons. A family member pulls you aside and begs you to 'make sure they get the blood if they need it.' What is your appropriate response?

Accepted Answer

Politely explain that you must respect the resident's wishes and that they should discuss their concerns with the nurse or physician.

Answer

Agree with the family member to calm them down, but do nothing.

Answer

Tell the family member you will pass their concerns on to the doctor.

Answer

Reassure the family member that the medical team will do what is best for the resident.

Question 5

Which of the following is an advanced communication technique a CNA should use when caring for a resident with expressive aphasia (difficulty speaking) after a stroke?

Accepted Answer

Using a picture board or tablet with symbols for common needs and feelings.

Answer

Speaking loudly and slowly to ensure they can hear you.

Answer

Finishing their sentences for them to reduce their frustration.

Answer

Asking complex questions that require detailed answers to challenge their brain.

Question 6

Many states require CNAs to complete a specific number of continuing education units (CEUs) for recertification. Which topic is most likely to be a mandatory, state-specified CEU topic rather than an elective one?

Accepted Answer

Residents' Rights and Abuse Prevention

Answer

Advanced Wound Care Techniques

Answer

Introduction to Phlebotomy

Answer

Therapeutic Massage for the Elderly

A resident with dementia becomes highly agitated and verbally aggressive during personal care.Your standard de-escalation training techniques are ineffective.What is the most appropriate next action?

A resident with dementia becomes highly agitated and verbally aggressive during personal care.
Your standard de-escalation training techniques are ineffective.
What is the most appropriate next action?