FREE CM Conflict Resolution & Mediation Theory Questions and Answers

Question 1

What is the first step in the mediation process?

Accepted Answer

Opening statement

Answer

Private caucusing

Answer

Final agreement

Answer

Conflict escalation

Question 2

Which of the following is a core principle of mediation?

Accepted Answer

Confidentiality

Answer

Public reporting

Answer

Mandatory resolution

Answer

Litigation referrals

Question 3

What is a mediator’s primary role?

Accepted Answer

Guide neutral dialogue

Answer

Judge the parties

Answer

Represent one side

Answer

Impose outcomes

Question 4

What is 'active listening' in conflict resolution?

Accepted Answer

Fully focusing and reflecting understanding

Answer

Interrupting frequently

Answer

Repeating words only

Answer

Multitasking during discussion

Question 5

What is the purpose of a caucus in mediation?

Accepted Answer

To allow venting in private

Answer

To sign agreements

Answer

To escalate disputes

Answer

To determine guilt

Question 6

Which of these best describes a 'win-win' solution?

Accepted Answer

Mutual satisfaction

Answer

Only one party benefits

Answer

A compromise without input

Answer

Drawn-out conflict

Question 7

Why is neutrality critical in mediation?

Accepted Answer

To maintain fairness

Answer

To control the outcome

Answer

To side with the victim

Answer

To offer legal advice

Question 8

What is reframing in mediation?

Accepted Answer

Restating issues constructively

Answer

Repeating exactly what was said

Answer

Changing the subject

Answer

Making legal arguments

Question 9

When is mediation considered successful?

Accepted Answer

When both parties sign a written agreement

Answer

When one party wins

Answer

When the mediator offers advice

Answer

When court action is avoided