Free CM Communication & Negotiation Skills Questions and Answers

Question 1

What is active listening in mediation?

Accepted Answer

Focusing and reflecting understanding

Answer

Repeating words verbatim

Answer

Offering solutions

Answer

Ignoring body language

Question 2

Why are open-ended questions useful in negotiation?

Accepted Answer

To encourage broad discussion

Answer

To limit responses

Answer

To control answers

Answer

To end the session

Question 3

How does nonverbal communication influence mediation?

Accepted Answer

They reveal emotions and intent

Answer

They don’t matter

Answer

They confuse the message

Answer

They replace verbal cues

Question 4

What is the benefit of paraphrasing during mediation?

Accepted Answer

To confirm and clarify statements

Answer

To correct the speaker

Answer

To take over the discussion

Answer

To replace open dialogue

Question 5

Which tactic builds rapport in negotiation?

Accepted Answer

Using empathy

Answer

Interrupting regularly

Answer

Making assumptions

Answer

Dominating the conversation

Question 6

What is a BATNA?

Accepted Answer

Best Alternative to a Negotiated Agreement

Answer

A legal document

Answer

A type of mediator role

Answer

A negotiation deadline

Question 7

How does emotional intelligence benefit communication?

Accepted Answer

It supports balanced, effective dialogue

Answer

It creates conflict

Answer

It avoids honesty

Answer

It slows progress

Question 8

Why is it important to identify underlying interests in negotiation?

Accepted Answer

To discover root needs

Answer

To expose weaknesses

Answer

To build threats

Answer

To close faster

Question 9

What strategy encourages collaboration in negotiation?

Accepted Answer

Problem-solving

Answer

Win-lose bargaining

Answer

Threats and pressure

Answer

Refusal to engage