FREE CLA Standards of Professional and Ethical Behaviour Questions and Answers

Question 1

A Code of Ethics usually:

Accepted Answer

All of the above

Answer

Incorporates a relatively small number of general and broad principles

Answer

Outlines what people "should" do or "ought" to do

Answer

Is directed to all persons affected, and not just to employees

Question 2

Industry Ethics are important because they:

Accepted Answer

Govern relationships and interactions that professionals have with each other and society

Answer

Determine the NAATI certification level that professionals are assessed against

Question 3

Professional Ethics are:

Accepted Answer

Special rules of conduct adhered to by those engaged in a profession

Answer

Values and beliefs around personal religious teachings

Answer

A set of rules around standards of employment for professionals

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Moral standards of behaviour determined by society

Question 4

Standards are:

Accepted Answer

Published documents that are designed to provide guidance to help ensure safety, performance, and reliability through the specifications of goods, services, and systems

Answer

Prescriptive and an exact set of rules and behaviours that are legally binding

Answer

Contain moral and ethical standards of behaviour only

Answer

All of the above

Question 5

A Code of Conduct:

Accepted Answer

All of the above

Answer

Incorporates a large set of specific directives

Answer

Incorporates several discreet headings that cover specific instructions. For example, Conflict of Interest, Gifts and Benefits, Confidentiality, etc

Answer

Outlines what people "must" do

Question 6

To apply the principle of "Competence" correctly, the bilingual worker should:

Accepted Answer

Inform their organisation if they feel they lack the expertise required for an assignment

Answer

Hold the level of competence relevant to the assignment

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Be confident they can carry out the assignment if the language is changed by the customer or client

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Have completed a formal English proficiency test

Question 7

A Conflict of Interest is:

Accepted Answer

When the bilingual worker's impartiality is difficult to maintain

Answer

When an assignment conflicts with the value system of the bilingual worker

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When the bilingual worker finds the topic of interaction too concerning

Question 8

You are an employee at a community drop-in centre and act as the Cantonese Community Language Aide.

One day, a Cantonese-speaking woman attends the centre and asks to speak with you. The woman is visibly distressed and tells you that her estranged husband has been making threats to her life. You try to calm her down and take her to see the Centre Manager. The Manager does not speak Cantonese and asks you to interpret for them both. What should you do?

Accepted Answer

Explain the situation to the Centre Manager and advise contacting a professional interpreter immediately.

Answer

Interpret for the woman and the Centre Manager; the situation is serious and urgent and it would be inappropriate to refuse when you have the capacity to help.

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Say that you can’t help them as interpreting is not a part of your job.

Question 9

You are an employee with an organisation that has frequent contact with the public. As you are the Mandarin Community Language Aide for your organisation, one of your colleagues approaches you with a translation task for a Chinese client who has recently arrived in Australia. They would like you to translate a birth certificate and academic record and advise you that the translations would only be for the purposes of identification. What should you do?

Accepted Answer

Advise your colleague that personal documents of this nature must be translated by a certified translator, and provide them with information about how to engage a certified translator.

Answer

Translate the documents as requested by your colleague.

Answer

Read aloud the information in English to your colleague as it is being used for identification purposes.

Question 10

You work as a clerical assistant in a busy police station and have recently passed the Community Language Aide test in Dinka. A Dinka-speaking person has just been brought into custody and you are asked to go into the custody area and assist with interpreting. The Custody Officer asks you to inform the Dinka-speaking person of their rights and responsibilities whilst in police custody. What should you do?

Accepted Answer

Advise the Custody Officer to engage a professional interpreter. While waiting, help the Dinka-speaking person understand an interpreter is on the way, and relay any immediate requests they may have to the Custody Officer.

Answer

Tell the Dinka-speaking person to read a document that lists their rights and responsibilities and let them know they can ask questions.

Answer

Interpret the rights and responsibilities as requested by the Custody Officer.