FREE Civil Service Clerical Ability and Filing Questions and Answers

Question 1

A clerk is tasked with arranging the following employee files in strict alphabetical order by last name. Which of the following represents the correct sequence?

1. Daniels, John
2. D'Angelo, Leo
3. De La Cruz, Maria
4. Danielson, Jane

Accepted Answer

2, 1, 4, 3

Answer

1, 4, 2, 3

Answer

2, 3, 1, 4

Answer

3, 2, 4, 1

Question 2

A set of documents is filed numerically. Which of the following invoice numbers is filed incorrectly in the sequence below?

80214, 80227, 80315, 80351, 80349, 80402, 80411

Accepted Answer

80349

Answer

80227

Answer

80351

Answer

80402

Question 3

You are a new clerical assistant responsible for processing the department's incoming mail each morning. Of the following actions, what is a critical first step to ensure proper record-keeping upon receipt?

Accepted Answer

Date-stamp each piece of mail to record its arrival date.

Answer

Open all envelopes marked 'Confidential'.

Answer

Immediately shred any items that appear to be junk mail.

Answer

Deliver all mail to the department head for initial review.

Question 4

A data entry clerk is verifying information transcribed from a source document into a new database. Which of the following entries contains an error when compared to the source record?

**Source Record:**
- Case ID: F-901, Status: Active, Agent: Chen, Region: 04

**Database Entries:**

Accepted Answer

Case ID: F-901, Status: Active, Agent: Chin, Region: 04

Answer

Case ID: F-901, Status: Active, Agent: Chen, Region: 04

Answer

Case ID: F-901, Status: Closed, Agent: Chen, Region: 04

Answer

Case ID: F-901, Status: Active, Agent: Chen, Region: 05

Question 5

A government agency uses a simple substitution code for internal routing, where letters are replaced by numbers (A=1, B=2, C=3, etc.). Using this system, what is the correct code for the term 'FILE'?

Accepted Answer

6-9-12-5

Answer

6-8-11-5

Answer

5-9-12-6

Answer

6-9-11-5

Question 6

When sorting files using an alphanumeric system, numeric characters are filed before alphabetic characters. Given this rule, which of the following file codes should be filed LAST in a sequence?

Accepted Answer

2A55

Answer

22A9

Answer

221B

Answer

23BC

A clerk is tasked with arranging the following employee files in strict alphabetical order by last name.Which of the following represents the correct sequence?1.Daniels, John2.D'Angelo, Leo3.De La Cruz, Maria4.Danielson, Jane

A clerk is tasked with arranging the following employee files in strict alphabetical order by last name.
Which of the following represents the correct sequence?
1.
Daniels, John
2.
D'Angelo, Leo
3.
De La Cruz, Maria
4.
Danielson, Jane