FREE Certified Medical Administrative Assistant Questions and Answers

Question 1

Numerous patients have claimed that calls made during business hours frequently go unanswered, despite the fact that an answering service is available to accept calls at night.
The ideal office solution is probably?

Accepted Answer

ask the answering service to answer after a specified number of rings.

Answer

set a voice mail to answer the phone and instruct callers to call back.

Answer

have all calls go first to a voicemail system so people can leave messages.

Answer

hire another staff person to answer the telephone.

Question 2

If there are no open exam rooms and a patient is coughing in the waiting area, should the CMAA?

Accepted Answer

provide the patient with a face mask.

Answer

ask the patient to cover her mouth when coughing.

Answer

ask the patient to wait outside.

Answer

cancel and reschedule the appointment.

Question 3

How is the OSHA form 301 used?

Accepted Answer

describe each workplace death/injury, what actually happened.

Answer

summarize the number of annual workplace deaths/injuries.

Answer

apply for waivers of responsibility.

Answer

list each workplace death/injury.

Question 4

What's an illustration of protected health information (PHI)?

Accepted Answer

a patient’s diagnosis.

Answer

age range of patients seen by a physician.

Answer

sexual abuse of a child.

Answer

de-identified data regarding types of patients seen by a practice.

Question 5

The CMAA should take action if the doctor wrote on the patient's encounter form that the patient should return in a week for a follow-up exam but that there are no appointment slots available for a month.

Accepted Answer

ask the physician if the patient can wait one month.

Answer

schedule the patient by phone after a cancellation.

Answer

double-book the patient.

Answer

make the appointment in one month.

Question 6

What is a common-used analgesic?

Accepted Answer

acetaminophen.

Answer

atenolol.

Answer

furosemide

Answer

penicillin.

Question 7

The area close to is the distal portion of the arm.

Accepted Answer

wrist and hand.

Answer

upper arm

Answer

elbow

Answer

shoulder area.