CBHT Crisis Intervention 1 — Questions and Answers
Question 1: What is the first priority during a behavioral health crisis?
- Contacting media
- Finishing documentation
- Ensuring safety (Correct answer)
- Calling the client’s family
Correct answer: Ensuring safety
The immediate priority in a crisis is ensuring the safety of the client, staff, and others present.
Question 2: Which technique is most appropriate during de-escalation?
- Yelling to gain control
- Ignoring the client
- Speaking calmly and listening (Correct answer)
- Giving complex instructions
Correct answer: Speaking calmly and listening
Using a calm voice and active listening can help reduce tension and prevent the situation from escalating.
Question 3: What should a BHT avoid during a crisis?
- Remaining calm
- Documenting behaviors
- Arguing with the client (Correct answer)
- Calling for help if needed
Correct answer: Arguing with the client
Arguing or being confrontational can escalate a crisis. Remaining neutral and supportive is more effective.
Question 4: When should emergency services be called during a crisis?
- If the client requests a snack
- For any loud behavior
- When there is risk of harm to self or others (Correct answer)
- If the client asks to leave
Correct answer: When there is risk of harm to self or others
If there is a threat to life or serious injury risk, emergency responders must be called immediately.
Question 5: Why is post-crisis documentation important?
- To blame the client
- To share with friends
- To support future care and compliance (Correct answer)
- To avoid further action
Correct answer: To support future care and compliance
Accurate documentation helps review the incident, guide future care, and meet legal standards.
Question 6: Which is an appropriate intervention when a client is non-verbal but agitated?
- Invade their personal space
- Use threatening gestures
- Maintain calm, non-threatening body language (Correct answer)
- Restrain without warning
Correct answer: Maintain calm, non-threatening body language
Using non-threatening body language and maintaining a calm presence can be effective with non-verbal clients.
CBHT Crisis Intervention 1
What is the first priority during a behavioral health crisis?