FREE CALT Effective Communication & Conflict Resolution Questions and Answers

Question 1

Which communication style is most effective for resolving conflicts?

Accepted Answer

Assertive

Answer

The assertive communication style is most effective for resolving conflicts because it involves expressing one's needs and opinions clearly and respectfully, without being aggressive or passive. Assertive communicators advocate for themselves while also acknowledging the rights and perspectives of others. This approach fosters mutual understanding and constructive solutions.

Question 2

What is the primary goal of active listening in conflict resolution?

Accepted Answer

To understand the speaker's perspective

Answer

Active listening is a fundamental skill in conflict resolution, aiming to fully grasp the other person's thoughts, feelings, and needs. Its primary goal is to understand their perspective, rather than formulating a counter-argument. This understanding is crucial for finding common ground, fostering empathy, and developing mutually acceptable solutions.

Question 3

Which technique involves restating the speaker's message in your own words?

Accepted Answer

Paraphrasing

Answer

Paraphrasing is an active listening technique where you rephrase the speaker's message in your own words to confirm understanding. This demonstrates that you have heard and processed their message, helping to clarify communication and prevent misunderstandings. It also shows respect and encourages the speaker to elaborate further.

Question 4

What is the 'I-statement' technique used for in conflict resolution?

Accepted Answer

To express feelings without accusing

Answer

The 'I-statement' technique is a communication tool used in conflict resolution to express personal feelings, needs, or concerns without placing blame on the other person. By focusing on 'I feel...' or 'I need...', individuals can articulate their perspective constructively. This approach promotes open dialogue and reduces defensiveness, making it easier to address the core issue.

Question 5

Which of the following is a key step in de-escalating a conflict?

Accepted Answer

Acknowledging the other person's emotions

Answer

A key step in de-escalating conflict is to acknowledge and validate the other person's emotions. This demonstrates empathy and shows that you are listening and taking their feelings seriously, which can help calm the situation. Ignoring or dismissing emotions often intensifies the conflict, whereas acknowledging them creates a pathway for constructive dialogue.

CALT - Certified Advanced Leadership Training Practice Test

CALT - Certified Advanced Leadership Training Practice Test

FREE CALT Effective Communication & Conflict Resolution Questions and Answers