FREE BMS Bachelor of Mortuary Science Funeral Home Business Management Questions and Answers

Question 1

A funeral home manager decides to offer a 'Traditional Service Package' for a single price.
According to the FTC Funeral Rule, how must this package be presented on the Statement of Funeral Goods and Services Selected?

Accepted Answer

The package must be fully itemized, listing each component service and merchandise with its corresponding price.

Answer

As a single line item with the total package price, without itemization.

Answer

The package can be listed as a single item, but only if the family does not request an itemized list.

Answer

As a single line item, but a separate document must show the savings compared to purchasing items individually.

Question 2

A funeral home in a small, close-knit community wants to build a long-term marketing strategy focused on establishing trust and a positive reputation. Which of the following initiatives would be most effective in achieving this goal?

Accepted Answer

Sponsoring local youth sports teams and hosting free community grief support seminars.

Answer

Running weekly discount advertisements in the local newspaper.

Answer

Investing heavily in search engine optimization (SEO) and pay-per-click (PPC) online ads.

Answer

Creating a direct mail campaign that highlights the funeral home's lowest prices.

Question 3

The manager of a funeral home hires a new apprentice who will be assisting with removals and embalming procedures. According to OSHA regulations, which specific training must be provided to this employee *before* they are exposed to potential hazards?

Accepted Answer

Bloodborne Pathogen Standard and Hazard Communication Standard training.

Answer

Grief counseling and communication techniques.

Answer

Training on the safe operation of the crematory.

Answer

General Price List (GPL) compliance training.

Question 4

When evaluating a funeral home's facility for compliance with the Americans with Disabilities Act (ADA), which of the following is a primary requirement for ensuring public accommodation?

Accepted Answer

Providing an American Sign Language (ASL) interpreter for all arrangement conferences upon request.

Answer

Having Braille versions of all price lists and marketing materials available at all times.

Answer

Rebuilding the main entrance if it has more than two steps, regardless of cost.

Answer

Ensuring all merchandise, including every casket, is displayed at a height reachable from a wheelchair.

Question 5

A funeral home sold 60 caskets last year and maintains an average inventory of 15 caskets at any given time. What is the funeral home's inventory turnover ratio for caskets?

Accepted Answer

4.0

Answer

0.25

Answer

75.0

Answer

1.5

Question 6

A consumer is considering a 'guaranteed' pre-need funeral contract. From the consumer's perspective, what is the primary financial advantage of this type of agreement compared to a non-guaranteed contract?

Accepted Answer

The funeral home guarantees the price of the selected goods and services will not increase at the time of need.

Answer

The funds are fully refundable at any time without penalty.

Answer

The interest earned on the trust or insurance policy is paid out annually to the consumer.

Answer

The contract can be transferred to any funeral home in the country without modification.

A funeral home manager decides to offer a 'Traditional Service Package' for a single price.According to the FTC Funeral Rule, how must this package be presented on the Statement of Funeral Goods and Services Selected?

A funeral home manager decides to offer a 'Traditional Service Package' for a single price.
According to the FTC Funeral Rule, how must this package be presented on the Statement of Funeral Goods and Services Selected?