FREE Basic Principles Of Customer Care Question and Answers

Question 1

Should a poor greeting affect how the call as a whole is assessed?

Accepted Answer

False

Answer

True

Question 2

In "Basic Principles Of Customer Care," CUSTOMER CARE is defined. . .

Accepted Answer

How you treat your customers

Answer

Something you should always do well

Answer

Very important

Answer

Not really possible

Question 3

Which of the following is indicated by voice inflection?

Accepted Answer

All of the above

Answer

Empathy

Answer

Confidence

Answer

Assertion

Question 4

What do YOU mean by the "Basic Principles Of Customer Care"?

Accepted Answer

YOU - means you, yourself, the reader of this page, whoever you may be.

Answer

YOU - means everybody else in a group, like in "YOU all."

Answer

YOU - means the people in another group, like "YOU guys over there."

Answer

YOU - means somebody else, like in "Not me, but YOU."

Question 5

"Basic Principles Of Customer Care" states that YOUR CUSTOMER is. . .

Accepted Answer

Any person who visits your company, either online or in person, in order to obtain something from it.

Answer

Any person who buys something from your company

Answer

Any person or organization who might buy something from you or your company

Answer

Any person who buys something from you personally

Question 6

Why does the BA Score Sheet begin with a zero rather than a hundred?

Accepted Answer

Because a point is the Agents earn based on responses and actions?

Answer

Because a point is the Agents to lose based on responses and actions?

Answer

Because a point is the Agents to earn based on how the customer performs?

Answer

Because a point is the Agents to lose based how the customer performs?

Question 7

YOUR COMPANY is_____ in "Basic Principles Of Customer Care."

Accepted Answer

YOUR COMPANY - is any organization of which you are a part.

Answer

YOUR COMPANY - is a company that you own.

Answer

YOUR COMPANY - is a group of people who are visiting you.

Answer

YOUR COMPANY - is your employer.