FREE Customer Care Recruitment Question and Answers

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In terms of resolving disputes:

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A customer comes up to you and vents his numerous grievances about your division. You should initially:

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A client submitted an application when they visited your office. She whines about the bureaucratic red tape that is delaying the approval of her application when you offer her more forms to fill out. How should you respond to the customer out of the following options?

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You hear your boss providing a client the name of a contact person for information. You are aware that this person is no longer the best source for this information. The client is still present at the office. What should you do?

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You are listening to a story that is being told, but it is taking forever to get to the point. What do you do?

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When a client enters the office, they inquire as to when they must submit their permit application. You are ignorant of the solution. Which of the following is ideal for you to do?

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Assume you are answering the phone for a coworker who is currently out of the office. The LEAST significant item to include on the message is the

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