AFIP Sales and Client Relationship Management

Question 1

What is essential in building long-term client relationships?

Accepted Answer

Trust

Answer

Speed

Answer

Aggression

Answer

Discounts

Question 2

Why is active listening important in sales?

Accepted Answer

To understand client needs

Answer

To speed up meetings

Answer

To impress clients

Answer

To sell faster

Question 3

What role does follow-up play in client management?

Accepted Answer

Strengthens relationships and trust

Answer

Avoids paperwork

Answer

Delays objections

Answer

Saves time

Question 4

Which approach leads to ethical sales?

Accepted Answer

Needs-based selling

Answer

Hard selling

Answer

Upselling

Answer

Cross-selling

Question 5

Why is it important to document client interactions?

Accepted Answer

For accurate records and accountability

Answer

To advertise services

Answer

To reduce communication

Answer

To replace meetings

Question 6

How can technology improve client management?

Accepted Answer

Using CRM systems

Answer

Ignore emails

Answer

Reduce client visits

Answer

Delete old records

Question 7

What is client segmentation used for?

Accepted Answer

Tailoring services to client types

Answer

Increase fees

Answer

Avoid clients

Answer

Ignore trends

Question 8

Why should professionals set realistic expectations?

Accepted Answer

To maintain trust and satisfaction

Answer

To close faster

Answer

To exceed budgets

Answer

To confuse clients

Question 9

What is the benefit of ongoing client education?

Accepted Answer

Improves decision-making and loyalty

Answer

Reduces engagement

Answer

Limits questions

Answer

Decreases meetings