Passed MS 740 on second attempt — what finally worked for me

by Tom W. 501 views3 replies
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Tom W.OP
May 27, 2026

So I failed my first MS 740 attempt back in March with a 692 — needed a 700 to pass. Honestly thought I was prepared but the real exam had way more scenario-based questions about Teams Phone troubleshooting than I expected. The deployment stuff I knew cold, it was the call quality diagnostics and direct routing configurations that got me.

Second attempt I completely changed my approach. I spent about three weeks focusing on the areas I bombed: PSTN connectivity, Teams admin center policies, and network readiness. The MS 740 practice test questions I found here were actually pretty close to the real thing in terms of format, which helped me get comfortable with how Microsoft phrases the scenarios. I was hitting 80-85% on practice sets consistently before I rescheduled.

Passed with a 762 last week. If you're prepping right now, don't sleep on the Teams Phone call analytics section — probably 20-25% of my exam. Happy to share more specifics if anyone's got questions about the study guide I put together or what topics to prioritize.

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Daniel M.
May 28, 2026
The direct routing config questions tripped me up too on my first pass. What helped me was actually setting up a lab environment — even just a trial tenant — and walking through the trunk configurations manually. Reading about it versus actually navigating the admin center are two completely different things. Also the Teams Phone exam tips from the community blog here flagged the SBC setup as a high-weight area, which proved accurate for me.
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Mike_T
May 28, 2026
762 is a solid score, especially after a 692 first attempt. That kind of comeback takes real discipline. The call analytics deep dive is underrated in most study guides — Microsoft's own documentation on CQD queries is dry but worth it.
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Samantha C.
May 28, 2026
Congrats! I'm sitting mine in three weeks and this is exactly what I needed to hear. I've been spending most of my time on the deployment/migration content but you're right — every practice test I take, the call quality troubleshooting questions are where I drop points. Going to shift my focus this week. Did you use the Microsoft Learn paths or mostly third-party materials?

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