Just got my results this week – 85% on the ServiceNow Certified System Administrator. Took about 6 weeks of prep starting from roughly 4 months of hands-on admin experience. Wanted to write up what actually worked since the study advice I found online was pretty scattered.
Weeks 1-2 were all Now Learning paths. I went through admin fundamentals and system administration courses even though I already knew most of it – filling gaps in SLAs and notification rules that hadn't come up in my actual work. Weeks 3-4 were practice questions, about 30-40 a night. Weeks 5-6 were focused review of weak spots: Import Sets and Transform Maps, Reporting, and Service Catalog configuration.
The real exam had more UI Policy and Client Script questions than I expected, maybe 15% in that area. Also a solid chunk of ACL questions. They're not trick questions exactly but they require you to know the exact behavior, not just the general concept.
PDI is my next target. Anyone have advice on how big the jump is from CSA to PDI difficulty?
The Service Catalog questions on my CSA were harder than any practice material I found online. Specific stuff about variable sets and catalog client scripts. Worth spending extra time there.
PDI is a significant step up from CSA. The scripting section requires you to actually know JavaScript, not just recognize it. Give yourself at least 8 weeks if you don't come from a development background.
Thanks for writing this up. I'm at week 2 right now hovering around 68%. The Import Sets section is killing me. Good to know it's a common weak spot and not just me struggling with it.
Congrats. 85% is a strong pass. The ACL section is brutal if you're not deliberate about studying it – I had to redo that whole section twice before it clicked. Your weeks 5-6 breakdown sounds exactly like what I should have done.
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