FMP FMP Leadership and Human Resource Management 2 — Questions and Answers
Question 1: Which conflict resolution strategy results in both parties giving up something to reach an agreement?
- Avoiding
- Competing
- Collaborating
- Compromising (Correct answer)
Correct answer: Compromising
Compromising requires each party to concede something, producing a middle-ground solution that partially satisfies both sides.
Question 2: A facility manager wants to measure employee engagement. Which metric is most directly useful?
- Net Promoter Score from customers
- Absenteeism rate and voluntary turnover rate (Correct answer)
- Total square footage managed per employee
- Number of work orders completed per day
Correct answer: Absenteeism rate and voluntary turnover rate
High absenteeism and voluntary turnover are reliable indicators of low engagement, as disengaged employees are more likely to miss work or quit.
Question 3: Which act requires US employers to provide unpaid, job-protected leave for certain family and medical reasons?
- OSHA Act
- Fair Labor Standards Act
- Family and Medical Leave Act (FMLA) (Correct answer)
- Equal Pay Act
Correct answer: Family and Medical Leave Act (FMLA)
The FMLA entitles eligible employees of covered employers to take unpaid, job-protected leave for specified family and medical reasons.
Question 4: What does a succession plan in facility management primarily address?
- Replacing outdated building systems
- Identifying and developing employees to fill key roles in the future (Correct answer)
- Transitioning facility ownership between companies
- Scheduling preventive maintenance cycles
Correct answer: Identifying and developing employees to fill key roles in the future
A succession plan ensures organizational continuity by proactively grooming internal candidates to step into critical FM roles.
Question 5: Which performance management approach involves feedback from supervisors, peers, subordinates, and self-assessment?
- Management by objectives (MBO)
- Balanced scorecard
- 360-degree feedback (Correct answer)
- Critical incident method
Correct answer: 360-degree feedback
360-degree feedback collects input from all directions in the organizational hierarchy to provide a well-rounded view of an employee's performance.
Question 6: A facility manager must reduce headcount by 10%. Which approach best protects legal compliance and employee morale?
- Lay off the most recently hired employees only
- Use objective criteria, document decisions, and offer severance and outplacement support (Correct answer)
- Ask employees to volunteer for layoffs
- Cut all part-time positions first regardless of role criticality
Correct answer: Use objective criteria, document decisions, and offer severance and outplacement support
Using documented, objective criteria reduces legal exposure for discrimination claims, while severance and outplacement support preserve morale among remaining staff.
FMP FMP Leadership and Human Resource Management 2
Which conflict resolution strategy results in both parties giving up something to reach an agreement?