FMP Facility Operations 2 — Questions and Answers
Question 1: What is the primary function of a Computerized Maintenance Management System?
- To replace maintenance technicians
- To organize, track, and optimize maintenance activities including work orders and asset management (Correct answer)
- To control building HVAC systems
- To manage employee attendance
Correct answer: To organize, track, and optimize maintenance activities including work orders and asset management
A CMMS centralizes maintenance management by tracking work orders, scheduling preventive maintenance, and providing analytics.
Effective CMMS implementation can reduce reactive maintenance by 30-40 percent, extend equipment life, and provide data for capital planning.
Question 2: What is the difference between reactive and preventive maintenance strategies?
- There is no meaningful difference
- Reactive maintenance responds to failures after they occur, while preventive maintenance schedules tasks to prevent failures (Correct answer)
- Preventive is always more expensive
- Reactive is the preferred strategy for all equipment
Correct answer: Reactive maintenance responds to failures after they occur, while preventive maintenance schedules tasks to prevent failures
Reactive fixes things after they break, while preventive performs scheduled tasks to prevent breakdowns.
Industry best practice targets 80 percent planned maintenance and 20 percent reactive. A good preventive program typically reduces total costs by 12-18 percent.
Question 3: What is the purpose of a standard operating procedure in facility operations?
- To create unnecessary paperwork
- To document consistent, repeatable processes that ensure quality, safety, and compliance (Correct answer)
- To limit employee creativity
- To satisfy audit requirements only
Correct answer: To document consistent, repeatable processes that ensure quality, safety, and compliance
SOPs ensure critical operations are performed consistently, safely, and in compliance regardless of who performs the task.
Critical SOPs include emergency response, lockout-tagout, chemical handling, confined space entry, and system startup and shutdown sequences.
Question 4: How should a facility manager prioritize work orders when resources are limited?
- Process all in the order received
- Prioritize based on impact to life safety, business operations, and regulatory compliance (Correct answer)
- Give priority to requests from senior executives only
- Delay all non-emergency work indefinitely
Correct answer: Prioritize based on impact to life safety, business operations, and regulatory compliance
Prioritization should be based on objective criteria including life safety impact and operational criticality.
A consistent priority framework with emergency, urgent, routine, and planned tiers ensures limited resources address the most critical needs first.
Question 5: What is the importance of energy management in facility operations?
- It only matters when utility costs are high
- It reduces operating costs, supports sustainability goals, and improves building performance (Correct answer)
- It is solely the utility company responsibility
- It only involves turning off lights
Correct answer: It reduces operating costs, supports sustainability goals, and improves building performance
Energy management reduces the largest controllable operating cost while supporting sustainability commitments.
Energy costs typically represent 30 percent of operating expenses. A comprehensive program can reduce consumption by 20-30 percent.
Question 6: What is the role of key performance indicators in evaluating facility operations?
- KPIs are only useful for annual reports
- KPIs provide measurable metrics for tracking performance, identifying trends, and driving improvement (Correct answer)
- KPIs increase costs without benefits
- KPIs should only measure financial metrics
Correct answer: KPIs provide measurable metrics for tracking performance, identifying trends, and driving improvement
Operational KPIs provide objective measures that enable trend identification, benchmarking, and improvement efforts.
Essential KPIs include work order completion rate, preventive maintenance compliance, mean time to repair, and customer satisfaction scores.
FMP Facility Operations 2
What is the primary function of a Computerized Maintenance Management System?