FCTC Human Relations and Teamwork Questions and Answers Flashcards

Which of the following is an example of constructive feedback in a team setting?

Answer: 'I noticed the data in section 3 was inconsistent — would you like to review it together?'

Constructive feedback is specific, respectful, and focused on behavior rather than personal attributes.

What is the PRIMARY purpose of establishing team norms or ground rules?

Answer: To create shared expectations that guide behavior and improve collaboration

Team norms align members on acceptable behavior, reducing conflict and improving efficiency.

A new employee feels excluded from informal team conversations. What should the team do to foster inclusion?

Answer: Intentionally invite the new employee into discussions and introduce them to team culture

Proactively including new members builds psychological safety and accelerates their integration into the team.

When a team faces a major setback, which behavior BEST demonstrates resilience?

Answer: Analyzing what went wrong, learning from it, and adjusting the plan as a group

Resilient teams treat setbacks as learning opportunities and adapt their approach collaboratively.

Which communication style is MOST effective for delivering urgent safety information to a team?

Answer: Clear, direct, and concise to ensure immediate understanding

Urgent safety information must be communicated clearly and directly so there is no ambiguity about required actions.

A team member frequently dominates meetings and interrupts others. What is the BEST strategy to address this?

Answer: Establish structured turn-taking protocols and politely redirect during interruptions

Structured facilitation techniques ensure equitable participation without singling out or alienating any individual.