Advanced Fair Credit Reporting Act (FCRA) Certification — Questions and Answers
Question 1: Which foundational principle is MOST important for success in Advanced Fair Credit Reporting Act Certification?
- Commitment to continuous learning, ethical practice, and quality outcomes (Correct answer)
- Maintaining minimum certification requirements
- Specializing in only one narrow area
- Maximizing financial returns
Correct answer: Commitment to continuous learning, ethical practice, and quality outcomes
Success requires continuous learning, ethical practice, and focus on quality outcomes.
Question 2: Under the FCRA, a child support enforcement agency seeking a consumer report for enforcement purposes obtains authority from:
- Specific child support enforcement provisions within Section 604 (Correct answer)
- Broad law enforcement provisions applicable to all agencies
- General government administrative authority
- A court order is always required
Correct answer: Specific child support enforcement provisions within Section 604
The FCRA includes specific provisions authorizing child support enforcement agencies to obtain consumer reports for enforcement purposes, distinct from general government access provisions.
Question 3: A furnisher that receives a dispute notice from a CRA must report the results of its investigation back to the CRA. If the furnisher finds the information was inaccurate, it must:
- Report the correction to all CRAs to which it furnished the inaccurate data (Correct answer)
- Notify the consumer directly and take no further action
- Submit a correction only if the error affected the consumer's score by 10+ points
- Report the correction only to the disputing CRA
Correct answer: Report the correction to all CRAs to which it furnished the inaccurate data
After finding inaccuracy, a furnisher must correct and update the information at every CRA that received the flawed data, not just the one that initiated the dispute.
Question 4: Which foundational principle is MOST important for success in Advanced Fair Credit Reporting Act Certification?
- Specializing in only one narrow area
- Maintaining minimum certification requirements
- Maximizing financial returns
- Commitment to continuous learning, ethical practice, and quality outcomes (Correct answer)
Correct answer: Commitment to continuous learning, ethical practice, and quality outcomes
Success requires continuous learning, ethical practice, and focus on quality outcomes.
Question 5: Which of the following activities is explicitly EXEMPT from the FCRA's direct dispute requirements for furnishers?
- Disputes solely about the consumer's credit score calculation (Correct answer)
- Disputes about payment history
- Disputes about a clerical address error on the account
- Disputes about account ownership
Correct answer: Disputes solely about the consumer's credit score calculation
The Furnisher Rule exempts disputes that relate solely to the consumer's credit score or credit rating from the direct dispute process.
Question 6: Under the FCRA, which salary threshold historically exempted certain executive-level positions from the 7-year reporting limitation for adverse information?
- Annual salary exceeding $50,000
- Annual salary exceeding $100,000
- No salary exemption exists under the FCRA
- Annual salary reasonably expected to exceed $75,000 (Correct answer)
Correct answer: Annual salary reasonably expected to exceed $75,000
FCRA §605(b) exempts jobs with an annual salary reasonably expected to exceed $75,000 from the 7-year limitation on reporting most adverse items.
Question 7: What distinguishes a Advanced Fair Credit Reporting Act Certification certified professional from a non-certified practitioner?
- There is no meaningful difference
- Certification validates competency through standardized assessment against benchmarks (Correct answer)
- Certified professionals always have more experience
- Certified professionals only work in larger organizations
Correct answer: Certification validates competency through standardized assessment against benchmarks
Certification provides objective validation of competency through standardized assessment.
Question 8: When a FCRA professional makes an error in documentation, the CORRECT procedure is to:
- Ignore the error if it seems minor
- Use correction fluid to cover the error
- Remove the page and rewrite it entirely
- Draw a single line through the error, initial, date, and write the correction (Correct answer)
Correct answer: Draw a single line through the error, initial, date, and write the correction
Draw a single line through the error, initial and date the correction, maintaining transparency.
Question 9: How does the FCRA body of knowledge relate to daily professional practice?
- It only applies during exams
- It is only for academic research
- It is theoretical with limited application
- It provides the foundational framework guiding decision-making and standard practices (Correct answer)
Correct answer: It provides the foundational framework guiding decision-making and standard practices
The body of knowledge provides the framework guiding daily decision-making and practices.
Question 10: How long should FCRA professionals typically retain official documentation?
- Until the next calendar year
- According to applicable regulatory requirements and organizational policies (Correct answer)
- For a maximum of one year
- Only until a case is closed
Correct answer: According to applicable regulatory requirements and organizational policies
Record retention periods are determined by regulatory requirements and organizational policies.
Question 11: How long does a credit bureau have to investigate a consumer dispute under the FCRA?
- 60 days
- 45 days
- 15 days
- 30 days (Correct answer)
Correct answer: 30 days
Under the FCRA, credit reporting agencies generally have 30 days to investigate a consumer's dispute once it is received. This period can be extended to 45 days if the consumer provides additional relevant information during the initial 30-day window. This timeframe ensures that disputes are handled promptly, allowing consumers to get timely resolutions to potential inaccuracies on their credit reports.
Question 12: Under the FCRA, an employer that uses a consumer report for employment purposes and takes no adverse action still has which ongoing obligation?
- Filing the report with the CFPB
- Proper disposal of the report to prevent unauthorized access (Correct answer)
- Returning the report to the CRA within 30 days
- Sharing the report with the applicant upon request for 2 years
Correct answer: Proper disposal of the report to prevent unauthorized access
FCRA §628 and the Disposal Rule require employers to properly dispose of consumer report information to protect consumer privacy, regardless of whether adverse action was taken.
Question 13: A landlord seeking a consumer report on a prospective tenant would rely on which permissible purpose under Section 604?
- Government licensing determination
- Insurance underwriting purposes
- Employment screening purposes
- Legitimate business need in connection with a transaction initiated by the consumer (Correct answer)
Correct answer: Legitimate business need in connection with a transaction initiated by the consumer
Section 604(a)(3)(F) allows access for a legitimate business need in connection with a business transaction initiated by the consumer, which covers residential rental applications.
Question 14: What documentation is MOST critical to maintain for safety compliance in the Advanced Fair Credit Reporting Act Certification field?
- Client marketing preferences
- Incident reports, training records, and inspection logs (Correct answer)
- Annual revenue reports
- Employee vacation schedules
Correct answer: Incident reports, training records, and inspection logs
Incident reports, training records, and inspection logs are essential safety documentation for demonstrating compliance.
Question 15: Which type of consumer report triggers additional disclosure and notice requirements under FCRA Section 606 due to the manner in which information is gathered?
- Tenant screening report
- Employment background screening report
- Investigative consumer report (Correct answer)
- Standard tri-merge credit report
Correct answer: Investigative consumer report
Section 606 imposes heightened disclosure obligations for investigative consumer reports, which are compiled through personal interviews about the consumer's character, general reputation, and personal characteristics.
Question 16: Which regulatory body has primary authority to examine large non-bank furnishers (e.g., large debt collectors) for FCRA furnisher compliance?
- Federal Reserve Board
- Consumer Financial Protection Bureau (Correct answer)
- Office of the Comptroller of the Currency
- Federal Trade Commission
Correct answer: Consumer Financial Protection Bureau
The CFPB has supervisory and enforcement authority over large non-bank covered persons, including debt collectors acting as furnishers.
Question 17: When a creditor uses a consumer report to review an existing account, this account review purpose falls under which Section 604 provision?
- Section 604(a)(3)(F) — legitimate business need
- Section 604(a)(3)(C) — insurance underwriting
- Section 604(a)(3)(A) — credit transactions (Correct answer)
- Section 604(a)(3)(B) — employment
Correct answer: Section 604(a)(3)(A) — credit transactions
Section 604(a)(3)(A) covers credit transactions, including both the extension of new credit and the review or collection of existing credit accounts.
Question 18: In Advanced Fair Credit Reporting Act Certification practice, what is the FIRST step when a safety hazard is identified in the workplace?
- Continue working and report at end of shift
- Document it for the next safety audit
- Wait for a supervisor to notice the issue
- Immediately secure the area and report the hazard (Correct answer)
Correct answer: Immediately secure the area and report the hazard
When a safety hazard is identified, the immediate priority is to secure the area to prevent injury and report the hazard through proper channels.
Question 19: A consumer disputes the accuracy of information in a background check after being denied a job. Which entity bears primary responsibility for reinvestigating the disputed item?
- The original data furnisher only
- The CRA that issued the report (Correct answer)
- The employer who ordered the report
- The Equal Employment Opportunity Commission
Correct answer: The CRA that issued the report
Under FCRA §611, the CRA that produced the report is primarily responsible for reinvestigating consumer disputes within 30 days of receiving the dispute.
Question 20: What is required before a credit report can be accessed by an employer?
- Written consent from the individual (Correct answer)
- No permission required
- Verbal approval
- Court order
Correct answer: Written consent from the individual
The FCRA mandates that an employer must obtain clear written consent from an individual before accessing their credit report for employment purposes. This requirement is crucial for protecting consumer privacy and ensuring transparency. It allows individuals to be aware of and consent to the review of their financial history for job-related decisions.
Question 21: What documentation is MOST critical to maintain for safety compliance in the Advanced Fair Credit Reporting Act Certification field?
- Client marketing preferences
- Employee vacation schedules
- Incident reports, training records, and inspection logs (Correct answer)
- Annual revenue reports
Correct answer: Incident reports, training records, and inspection logs
Incident reports, training records, and inspection logs are essential safety documentation for demonstrating compliance.
Question 22: Why is accuracy important in credit reporting?
- To meet marketing objectives.
- To increase consumer loans.
- To protect consumer rights and avoid legal penalties (Correct answer)
- To reduce lender risk.
Correct answer: To protect consumer rights and avoid legal penalties
Accuracy in credit reporting is paramount because it directly impacts consumers' financial lives, affecting their ability to obtain loans, housing, and even employment. Inaccurate information can lead to significant harm for consumers, making it difficult to access credit or secure essential services. For furnishers and credit reporting agencies, maintaining accuracy is a legal requirement under FCRA, and failure to do so can result in substantial legal penalties and reputational damage.
Question 23: Which FCRA section specifically defines 'investigative consumer report' and distinguishes it from a standard consumer report?
- §603(e) (Correct answer)
- §612
- §604(a)
- §607(a)
Correct answer: §603(e)
FCRA §603(e) defines an investigative consumer report as one based in whole or part on personal interviews about the consumer's character, general reputation, or mode of living.
Question 24: A CRA may decline an identity theft block under §605B if it reasonably determines the information was NOT obtained through identity theft. After declining, the CRA must notify the consumer within how many days?
- 30 calendar days
- 10 business days
- 3 business days
- 5 business days (Correct answer)
Correct answer: 5 business days
Under FCRA §605B(c)(2), if a CRA declines to block or rescinds a block, it must notify the consumer within 5 business days of the decision.
Question 25: A consumer reporting agency that knowingly furnishes a consumer report to a user without a permissible purpose is subject to civil liability under which FCRA section?
- Section 611 — procedure for disputing inaccuracies
- Section 613 — public record information reporting
- Section 616 — willful noncompliance (Correct answer)
- Section 621 — administrative enforcement only
Correct answer: Section 616 — willful noncompliance
Section 616 imposes civil liability for willful noncompliance, and knowingly furnishing a report without verifying permissible purpose constitutes willful conduct triggering that section.
Question 26: A third-party vendor compiles publicly available social media data into a profile for employers. Under which circumstances must it comply with the FCRA?
- Only when the consumer has opted in to sharing social media data
- Only when the data includes criminal records
- When it regularly assembles the data and sells it to employers for employment decisions (Correct answer)
- Never, because social media data is public and exempt from FCRA
Correct answer: When it regularly assembles the data and sells it to employers for employment decisions
A vendor that regularly assembles consumer information for employment purposes meets the definition of a CRA under FCRA §603(f) and must comply regardless of the data's public availability.
Question 27: A consumer reporting agency may lawfully furnish a consumer report only to a user it has reason to believe:
- Has a permissible purpose as enumerated in Section 604 (Correct answer)
- Has obtained the consumer's verbal consent
- Is a licensed business entity in good standing
- Works in the financial services industry
Correct answer: Has a permissible purpose as enumerated in Section 604
CRAs are obligated under Section 607(a) to maintain reasonable procedures to limit the furnishing of reports to users with a Section 604 permissible purpose.
Question 28: When a CRA provides an employment consumer report, it must maintain strict procedures to ensure maximum possible accuracy. Failure to do so exposes the CRA to liability under which FCRA section?
- §607(b) (Correct answer)
- §615(a)
- §623(b)
- §604(c)
Correct answer: §607(b)
FCRA §607(b) imposes a duty on CRAs to follow reasonable procedures to assure maximum possible accuracy of information in consumer reports.
Question 29: How long can negative information stay on a credit report?
- 7 years (Correct answer)
- Indefinitely
- 5 years
- 2 years
Correct answer: 7 years
Under the FCRA, most negative information, such as late payments, collections, and charge-offs, can remain on a consumer's credit report for a maximum of seven years. This period generally starts from the date of the delinquency. Bankruptcies, however, can remain for up to 10 years, but 7 years is the standard for most adverse items.
Question 30: How can organizations reduce compliance risk with third parties?
- Allow third parties full autonomy.
- Avoid vendor relationships altogether.
- Monitor and assess third-party compliance regularly (Correct answer)
- Only sign basic contracts.
Correct answer: Monitor and assess third-party compliance regularly
Organizations can significantly reduce compliance risk with third parties by regularly monitoring and assessing their compliance practices. This involves establishing clear contractual obligations, conducting due diligence before engaging vendors, and performing ongoing audits or reviews of their data handling and security protocols. Such oversight ensures that third-party partners also adhere to FCRA standards, protecting consumer data and mitigating the organization's own liability.
Question 31: After an employer sends the final adverse action notice, which pieces of information must it include under the FCRA?
- A copy of the employer's adverse action policy
- Name/address/phone of the CRA, statement that CRA did not make the decision, and notice of the right to dispute (Correct answer)
- Only the reason for denial
- The full consumer report used in the decision
Correct answer: Name/address/phone of the CRA, statement that CRA did not make the decision, and notice of the right to dispute
The final adverse action notice must identify the CRA, clarify the CRA did not make the hiring decision, and inform the consumer of the right to dispute inaccurate information.
Question 32: What happens if a furnisher reports inaccurate information?
- The consumer’s credit score increases.
- The data furnisher must investigate and correct inaccuracies (Correct answer)
- Nothing happens if it’s unintentional.
- The data is deleted without investigation.
Correct answer: The data furnisher must investigate and correct inaccuracies
If a data furnisher reports inaccurate information, they are legally obligated under the FCRA to investigate the dispute once notified by a credit reporting agency or the consumer. They must then correct any verified inaccuracies on the consumer's credit report. This responsibility ensures that the source of the credit data maintains high standards of accuracy, preventing erroneous information from negatively impacting a consumer's creditworthiness.
Question 33: The FCRA Furnisher Rule (Regulation V) defines a 'direct dispute' as one submitted by a consumer to the furnisher concerning:
- The accuracy or completeness of information in the consumer's file at a CRA (Correct answer)
- A dispute sent via certified mail only
- An oral complaint made by phone
- A dispute filed exclusively through the CFPB portal
Correct answer: The accuracy or completeness of information in the consumer's file at a CRA
Regulation V defines a direct dispute as one challenging the accuracy or completeness of information the furnisher provided to a CRA.
Question 34: What is the primary purpose of the Fair Credit Reporting Act (FCRA)?
- To promote banking regulations.
- To prevent corporate fraud.
- To ensure accuracy and privacy in consumer credit reporting (Correct answer)
- To regulate interest rates.
Correct answer: To ensure accuracy and privacy in consumer credit reporting
The primary purpose of the Fair Credit Reporting Act (FCRA) is to protect consumers by regulating how credit reporting agencies (CRAs) collect, disseminate, and use consumer credit information. It establishes standards for fairness, accuracy, and privacy in consumer credit reporting. This ensures individuals have the right to access their credit files, dispute inaccuracies, and maintain privacy regarding their financial data.
Question 35: When using a consumer reporting agency (CRA) for employment screening, what is the employer's first FCRA obligation BEFORE ordering the report?
- Provide the applicant with a copy of the employer's privacy policy
- Certify to the CRA that it will pay a fee
- Notify the applicant via email only
- Obtain the applicant's written authorization on a standalone document (Correct answer)
Correct answer: Obtain the applicant's written authorization on a standalone document
Employers must obtain clear, written authorization from the consumer on a document that stands alone—not buried in a job application—before requesting a consumer report.
Question 36: Which FCRA section specifically addresses the duties and obligations of users of consumer reports, including adverse action notice requirements?
- Section 604 — permissible purposes
- Section 601 — short title and purpose
- Section 619 — obtaining reports under false pretenses
- Section 615 — requirements on users of consumer reports (Correct answer)
Correct answer: Section 615 — requirements on users of consumer reports
Section 615 is dedicated to the obligations of users of consumer reports and covers adverse action notices, pre-adverse action requirements for employment, and risk-based pricing notices.
Question 37: Which FCRA provision requires employers to certify to the CRA the specific permissible purpose for which they are ordering a consumer report?
- §611 dispute reinvestigation
- §604(b) employer certification (Correct answer)
- §616 civil liability
- §609 consumer disclosure
Correct answer: §604(b) employer certification
FCRA §604(b) requires employers to certify to CRAs the permissible purpose (employment) and that they will comply with all adverse action requirements.
Question 38: What is a critical element of a risk mitigation strategy?
- Ignore minor infractions.
- Delegate all risks to third parties.
- Identify risks and implement control measures (Correct answer)
- Wait for regulators to issue warnings.
Correct answer: Identify risks and implement control measures
A critical element of a risk mitigation strategy in FCRA compliance is the proactive identification of potential risks and the implementation of effective control measures. This involves assessing areas where non-compliance could occur, such as data inaccuracies or security breaches, and then putting safeguards in place to prevent them. By identifying and addressing risks before they lead to violations, organizations can protect consumers and avoid legal repercussions.
Question 39: How frequently should data furnishers update reported information?
- Annually.
- Every five years.
- As soon as new relevant information is available (Correct answer)
- Only upon consumer request.
Correct answer: As soon as new relevant information is available
Data furnishers are obligated under the FCRA to update reported information as soon as new relevant information becomes available. This ensures that credit reports reflect the most current and accurate status of a consumer's accounts. Prompt updates are essential for maintaining the integrity of credit reports, allowing for timely corrections of errors and ensuring that credit decisions are based on the most current financial data.
Question 40: Which act complements FCRA in data furnishing obligations?
- Gramm-Leach-Bliley Act.
- Truth in Lending Act.
- Fair and Accurate Credit Transactions Act (FACTA) (Correct answer)
- Equal Credit Opportunity Act.
Correct answer: Fair and Accurate Credit Transactions Act (FACTA)
The Fair and Accurate Credit Transactions Act (FACTA) of 2003 is an amendment to the FCRA, designed to improve the accuracy of consumers' credit information and prevent identity theft. It complements FCRA by adding specific provisions for data furnishers, such as obligations to implement reasonable policies and procedures regarding the accuracy and integrity of consumer information. FACTA also introduced the right for consumers to obtain a free annual credit report and placed new responsibilities on businesses to protect consumer data.
Question 41: Under the FCRA, obtaining a consumer report under false pretenses exposes the violator to:
- No liability if the report is never actually used
- Civil liability and potential criminal prosecution (Correct answer)
- Administrative sanctions only
- Only an FTC warning letter
Correct answer: Civil liability and potential criminal prosecution
Section 619 provides criminal penalties for obtaining reports under false pretenses, and Section 616 provides civil liability, making both exposures applicable.
Question 42: When a consumer disputes the completeness of a tradeline directly with a furnisher, the furnisher must conduct a reasonable investigation within how many days?
- 60 days
- 45 days
- 15 days
- 30 days (Correct answer)
Correct answer: 30 days
Section 623(b) requires furnishers to complete their investigation of a direct dispute within 30 days of receiving the notice.
Question 43: A lender receives a notice of address discrepancy when pulling a consumer report. Under the FCRA's Address Discrepancy Rule, the lender must do which of the following?
- Automatically deny the credit application pending further review
- Take reasonable steps to verify the consumer's identity and, if able to form a reasonable belief, furnish the confirmed address to the CRA (Correct answer)
- Place an automatic fraud alert on the consumer's file
- Report the discrepancy to local law enforcement within 24 hours
Correct answer: Take reasonable steps to verify the consumer's identity and, if able to form a reasonable belief, furnish the confirmed address to the CRA
The Address Discrepancy Rule requires users of consumer reports to reasonably verify the consumer's identity and, when a confirmed address is obtained, furnish it back to the CRA.
Question 44: Under FCRA Section 604, which of the following constitutes a permissible purpose for obtaining a consumer report?
- A creditor reviewing an account for credit extension (Correct answer)
- A landlord investigating a tenant's political views
- Personal curiosity about a neighbor's finances
- An employer checking on a friend's personal finances
Correct answer: A creditor reviewing an account for credit extension
Section 604(a)(3)(A) explicitly permits creditors to obtain consumer reports when reviewing or collecting on accounts for credit purposes.
Question 45: A creditor that takes adverse action based wholly or partly on information in a consumer report is obligated under the FCRA to:
- Provide the consumer with required adverse action notices under Section 615 (Correct answer)
- Retain the consumer report for a minimum of five years
- Destroy the consumer report immediately after the decision
- Report the adverse action to the FTC within 30 days
Correct answer: Provide the consumer with required adverse action notices under Section 615
Section 615(a) requires any person who takes adverse action based on a consumer report to provide the consumer with specific disclosures including the CRA's name and the consumer's right to obtain a free report.
Question 46: A consumer submits a dispute that a CRA deems 'frivolous or irrelevant.' What must the CRA do within 5 business days?
- Escalate the dispute to the CFPB
- Notify the consumer that the dispute is frivolous and state the reasons (Correct answer)
- Forward the dispute to the furnisher anyway
- Place the consumer on a dispute watchlist
Correct answer: Notify the consumer that the dispute is frivolous and state the reasons
If a CRA determines a dispute is frivolous or irrelevant, it must notify the consumer within 5 business days, explaining the reasons for that determination.
Question 47: Which court decision significantly influenced how the FCRA's 'willful noncompliance' standard is interpreted, affecting statutory damages in employment screening cases?
- Experian Information Solutions v. Griffin (2010)
- Trans Union LLC v. FTC (2001)
- Safeco Insurance Co. of America v. Burr (2007) (Correct answer)
- Spokeo, Inc. v. Robins (2016)
Correct answer: Safeco Insurance Co. of America v. Burr (2007)
Safeco v. Burr established that 'willful' FCRA violations include reckless disregard of the law's requirements, shaping how courts assess statutory damages in employment screening disputes.
Question 48: When a FCRA professional identifies a potential regulatory violation, the CORRECT first step is to:
- Address it only if directly affected
- Discuss it casually with coworkers
- Document the violation and report through proper channels (Correct answer)
- Wait to see if it resolves on its own
Correct answer: Document the violation and report through proper channels
Proper documentation and reporting through established channels ensures accountability.
Question 49: Under the FCRA's 'Duty to Provide Accurate Information' standard, a furnisher violates the law if it reports information it knows or has reasonable cause to believe is:
- Older than seven years
- Related to medical debt
- Inaccurate (Correct answer)
- Derived from a soft inquiry
Correct answer: Inaccurate
Section 623(a)(1) prohibits furnishers from reporting information they know or have reasonable cause to believe is inaccurate.
Question 50: What must a furnisher do upon receiving a consumer dispute?
- Ignore the dispute unless requested by the CRA.
- Investigate the dispute and correct any errors (Correct answer)
- Contact law enforcement.
- Immediately delete all related records.
Correct answer: Investigate the dispute and correct any errors
Under the FCRA, when a consumer disputes information directly with a furnisher, the furnisher has a legal obligation to investigate the dispute. They must review all relevant information provided by the consumer and, if the information is found to be inaccurate, incomplete, or unverifiable, they must promptly correct or delete it. This process is crucial for maintaining the accuracy of credit reports and protecting consumer rights.
Question 51: A furnisher discovers an account was reported with an incorrect charge-off date. Under the FCRA, the furnisher's FIRST obligation is to:
- Delete the tradeline immediately
- Wait for a consumer dispute before acting
- Promptly notify each CRA of the correction (Correct answer)
- Notify all CRAs to block the entry
Correct answer: Promptly notify each CRA of the correction
Section 623(a)(2) requires furnishers to promptly notify CRAs of corrections when they determine previously furnished information was inaccurate.
Advanced Fair Credit Reporting Act (FCRA) Certification
The Advanced FCRA Certification validates in-depth knowledge of the Fair Credit Reporting Act, its amendments, and complex compliance requirements for consumer reporting agencies and users of consumer reports.
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- Timer auto-submits when time runs out
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These practice questions were written with AI tools. They are not real exam questions. Exam facts are checked against the official sources listed below. Not reviewed by a subject-matter expert. Editorial policy
Sources & references
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