Consumer Protection Flashcards
5 cards from real FCC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 5 Consumer Protection flashcards as text
What should you do if you receive unwanted robocalls?
Answer: Register your number with the National Do Not Call Registry
The National Do Not Call Registry, managed by the FTC, allows consumers to reduce unwanted telemarketing and robocalls by registering their phone numbers. While ignoring calls may be a coping strategy, it does nothing to reduce future calls or address the underlying problem. Registration is the recognized, effective consumer remedy.
What is the FCC's role in protecting consumers from unauthorized charges on their phone bills?
Answer: The FCC prohibits "cramming" practices (unauthorized charges)
The FCC prohibits 'cramming,' the practice of placing unauthorized or misleading charges on consumers' phone bills. The FCC does engage in billing dispute oversight and enforcement—it does not simply stay out of billing matters. However, the FCC does not automatically issue refunds; consumers typically must pursue refunds through their provider or formal complaint processes.
How does the FCC ensure internet service providers (ISPs) provide fair service to consumers?
Answer: By requiring ISPs to be transparent about their services and fees
The FCC ensures fair service by requiring ISPs to be transparent about their pricing, speeds, and service terms so consumers can make informed choices. The FCC does not cap internet speeds or mandate that ISPs offer only a single plan—those restrictions would contradict market competition principles that the FCC generally aims to support.
What actions can consumers take if they experience issues with their internet or phone service providers?
Answer: Contact the service provider to resolve the issue
The recommended first step when experiencing service issues is to contact the provider directly, as many problems can be resolved through customer service, and providers are often required to have complaint resolution processes. Canceling service immediately forfeits the right to a resolution, and local law enforcement has no jurisdiction over telecommunications service quality disputes.
What consumer protections does the FCC provide for people with disabilities?
Answer: Ensuring that telecommunication services are accessible
The FCC's disability access mandates require that telecommunications and related services be accessible to people with hearing, vision, or other disabilities—for example, through captioning, TTY compatibility, and accessible equipment. The FCC does not provide financial aid for devices or block unsolicited communications as a disability-specific protection.