FBLA Business Communication 3

Question 1

Which element comes FIRST in a standard business letter?

Accepted Answer

Letterhead/sender's address

Answer

Salutation

Answer

Body

Answer

Complimentary close

Question 2

What is the main difference between formal and informal communication in a business?

Accepted Answer

Formal follows official channels; informal occurs through casual interaction

Answer

Formal uses slang; informal uses professional language

Answer

Formal is always oral; informal is always written

Answer

Formal is faster; informal is slower

Question 3

A 'call to action' in business writing asks the reader to do what?

Accepted Answer

Take a specific next step

Answer

Review the document for errors

Answer

Respond only if they disagree

Answer

Archive the message

Question 4

Which of the following is considered a barrier to effective business communication?

Accepted Answer

Information overload

Answer

Clear language

Answer

Consistent feedback

Answer

Defined objectives

Question 5

What is the purpose of a 'subject line' in a business email?

Accepted Answer

To summarize the email's main topic for the recipient

Answer

To sign off the email professionally

Answer

To list all attachments

Answer

To indicate the sender's department

Question 6

Which communication style is characterized by confidently expressing one's needs while respecting others?

Accepted Answer

Assertive

Answer

Passive

Answer

Aggressive

Answer

Passive-aggressive