You have received a complaint email from a member of the public that is abusive in tone but raises a legitimate concern. How should you respond?
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A
Address the legitimate concern professionally, noting that abusive language is unacceptable
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B
Ignore the email as the tone disqualifies it from a response
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C
Match the email's tone to show the department takes complaints seriously
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D
Forward to your manager without any action, as you cannot deal with abusive emails