Patient Communication Skills Flashcards
7 cards from real FACEM practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Patient Communication Skills flashcards as text
During a resuscitation attempt, how should the emergency team communicate with a family member present in the room?
Answer: Assign a dedicated team member to provide ongoing explanation and emotional support to the family
Family presence during resuscitation is supported by evidence, and assigning a dedicated support person improves family outcomes and communication.
When documenting a difficult conversation with a patient in the medical record, what should be included?
Answer: The content of the discussion, patient's understanding, questions asked, and who was present
Comprehensive documentation of difficult conversations provides medicolegal protection and ensures continuity of care.
A 16-year-old presents alone with a suspected sexually transmitted infection and requests confidentiality from their parents. What is the best approach?
Answer: Assess the patient's Gillick competence and, if competent, maintain confidentiality
Gillick competence allows mature minors to consent to and have confidential treatment when they demonstrate sufficient understanding.
Which non-verbal communication behaviour is most likely to build rapport with a patient during history-taking?
Answer: Sitting at the same level as the patient and using appropriate nodding
Sitting at the patient's level with open body language and affirmative nodding signals engagement and builds trust.
A patient with intellectual disability is brought to the ED by a carer. How should communication be adjusted?
Answer: Use simple language, speak directly to the patient, and involve them in decisions to the extent possible
Patients with intellectual disability retain communication rights; simple, direct language and inclusion in decision-making respects their autonomy.
What is the most appropriate response when a patient says 'No one has told me anything about what's happening'?
Answer: Acknowledge the patient's frustration, apologise for the gap, and provide a clear update
Acknowledging the breakdown, apologising sincerely, and providing immediate information addresses the patient's core concern effectively.
A patient is being discharged but appears confused about their follow-up instructions. Which method best confirms comprehension?
Answer: Using teach-back: asking the patient to explain the instructions in their own words
Teach-back is the gold standard for verifying patient comprehension, as it requires active recall rather than passive acknowledgement.