FAC Project Management & Workflow 2 — Questions and Answers
Question 1: When scheduling back-to-back dermal filler appointments, what minimum buffer time is recommended between patients to allow for proper room turnover and documentation?
- 5 minutes
- 10–15 minutes (Correct answer)
- 30–45 minutes
- 60 minutes
Correct answer: 10–15 minutes
A 10–15 minute buffer allows time to document the previous patient's treatment, reset the room, and review the next patient's chart without rushing.
Question 2: A facial aesthetics practice is experiencing frequent no-shows. Which workflow strategy is most effective at reducing lost appointment slots?
- Overbooking every time slot by one patient
- Implementing a deposit or credit card hold policy with automated reminders (Correct answer)
- Calling patients manually on the day of their appointment
- Reducing appointment availability to create scarcity
Correct answer: Implementing a deposit or credit card hold policy with automated reminders
A deposit or card-hold policy combined with automated SMS/email reminders significantly reduces no-show rates by creating a financial commitment.
Question 3: Which document should be completed and witnessed BEFORE any aesthetic treatment begins, regardless of procedure type?
- Post-treatment care sheet
- Before-and-after photo release
- Informed consent form (Correct answer)
- Insurance pre-authorization
Correct answer: Informed consent form
Informed consent must be obtained before treatment to ensure the patient understands risks, benefits, alternatives, and agrees to proceed.
Question 4: In a multi-provider facial aesthetics clinic, which system best ensures continuity of care when a patient switches between practitioners?
- Verbal handoff between providers at shift change
- Standardized electronic treatment records with photos and product lot numbers (Correct answer)
- Patient-held paper cards with treatment history
- Provider memory and personal notes
Correct answer: Standardized electronic treatment records with photos and product lot numbers
Standardized electronic records with photos and product details ensure any provider can review complete treatment history and make informed decisions.
Question 5: A patient requests a same-day botulinum toxin treatment without a prior consultation. What is the appropriate workflow response?
- Proceed if the patient signs consent on the spot
- Conduct a brief intake and medical history review before treating (Correct answer)
- Decline entirely and schedule a formal consultation for another day
- Treat only if another practitioner is present
Correct answer: Conduct a brief intake and medical history review before treating
Even same-day treatments require a medical history review and contraindication screening before proceeding.
Question 6: Which inventory management practice is most critical for maintaining product safety in a facial aesthetics clinic?
- Ordering the maximum quantity to reduce reorder frequency
- Tracking lot numbers and expiration dates with a FIFO rotation system (Correct answer)
- Storing all injectables at room temperature for easy access
- Delegating inventory to front-desk staff only
Correct answer: Tracking lot numbers and expiration dates with a FIFO rotation system
FIFO (first in, first out) rotation combined with lot number and expiry tracking prevents the use of expired or recalled products.
Question 7: What is the primary purpose of a post-treatment follow-up call or message at 24–72 hours after a filler procedure?
- To upsell the patient on additional treatments
- To check for adverse reactions and reinforce aftercare compliance (Correct answer)
- To collect payment for the procedure
- To schedule the next appointment immediately
Correct answer: To check for adverse reactions and reinforce aftercare compliance
Early follow-up allows the practitioner to identify complications such as vascular occlusion signs and confirm the patient is following aftercare instructions.
FAC Project Management & Workflow 2
When scheduling back-to-back dermal filler appointments, what minimum buffer time is recommended between patients to allow for proper room turnover and documentation?