FAC Customer Relations & Service 2

Question 1

A contracting officer's representative (COR) notices a contractor's performance is slipping but no formal complaint has been filed. What is the BEST first step?

Accepted Answer

Document observations and schedule a performance review meeting with the contractor

Answer

Documenting observations and holding a performance review allows both parties to address issues before escalating to formal remedies.

Question 2

Which federal principle requires acquisition professionals to treat all customers with equal responsiveness regardless of their agency rank?

Accepted Answer

Impartiality and equity in service delivery

Answer

Impartiality and equity require that acquisition staff provide consistent, unbiased service to all customers irrespective of rank or seniority.

Question 3

A program office urgently needs supplies but lacks a proper requisition. As a contracting professional, you should:

Accepted Answer

Help the program office prepare a proper requisition before initiating any action

Answer

Proper documentation (a valid requisition) is a prerequisite to any procurement action, even in urgent situations.

Question 4

What does 'Voice of the Customer' (VoC) mean in a federal acquisition context?

Accepted Answer

Structured collection of customer needs, preferences, and feedback to inform acquisition planning

Answer

VoC is a structured process to capture what the requiring activity needs so the acquisition strategy accurately reflects those requirements.

Question 5

A customer agency disputes the terms of a task order issued under a Governmentwide Acquisition Contract (GWAC). Who has primary responsibility for resolving this dispute?

Accepted Answer

The GWAC contracting officer at the ordering agency

Answer

The contracting officer at the ordering agency is responsible for administering and resolving disputes on task orders issued under GWACs.

(FAC) Federal Acquisition Certification Practice Test

(FAC) Federal Acquisition Certification Practice Test

FAC Customer Relations & Service 2