Practice Test Geeks(FAC) Federal Acquisition Certification Practice Test
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Customer Relations & Service Flashcards

7 cards from real FAC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Customer Relations & Service flashcards as text

  1. A federal customer requests an acquisition that would result in an organizational conflict of interest (OCI). The contracting officer should:

    Answer: Identify the OCI, advise the customer, and take steps to mitigate or avoid it per FAR Subpart 9.5

    FAR Subpart 9.5 requires contracting officers to identify and address OCIs to protect the integrity of the acquisition process.

  2. Which technique BEST helps acquisition teams understand complex or evolving customer requirements?

    Answer: Conducting industry days, RFIs, and pre-solicitation conferences

    Industry days, RFIs, and pre-solicitation conferences provide structured forums for gathering feedback that clarifies customer requirements.

  3. A requiring activity repeatedly submits incomplete statements of work. The BEST long-term solution is:

    Answer: Provide training and templates to help the customer prepare complete requirements packages

    Building customer capability through training and tools addresses root causes and improves acquisition outcomes over time.

  4. Under the FAC-C competency framework, which competency directly addresses managing stakeholder expectations?

    Answer: Business acumen and customer relations

    The business acumen and customer relations competency covers understanding stakeholder needs, communication, and managing expectations throughout acquisition.

  5. A contracting officer receives conflicting guidance from a senior official and existing FAR policy. The correct action is:

    Answer: Follow FAR policy and explain the regulatory requirement to the senior official

    The FAR carries the force of law; contracting officers must follow it and are obligated to explain regulatory requirements even to senior officials.

  6. In federal acquisition, 'acquisition planning' serves the customer by:

    Answer: Ensuring requirements are well-defined, risks identified, and strategies set before solicitation

    Thorough acquisition planning reduces risk, aligns strategy with customer needs, and increases the likelihood of successful contract outcomes.

  7. A customer wants results faster than the standard procurement lead time allows. The MOST appropriate response is:

    Answer: Explain the process timeline, explore expedited authorities (e.g., micro-purchase, existing IDIQ), and set realistic expectations

    Identifying available expedited authorities while setting honest expectations demonstrates both customer focus and regulatory compliance.