ESOL English for Daily Life 2 — Questions and Answers
Question 1: You are at a grocery store and cannot find the pasta. What is the most polite way to ask an employee for help?
- Where is pasta?
- Excuse me, could you tell me where the pasta is? (Correct answer)
- Pasta! Where?
- I need pasta now.
Correct answer: Excuse me, could you tell me where the pasta is?
Using 'Excuse me' and a polite question form is the appropriate way to ask a stranger for help in a store.
Question 2: The cashier says your total is '$14.75.' You hand her a $20 bill. How much change should you receive?
- $4.25
- $5.25 (Correct answer)
- $6.25
- $5.75
Correct answer: $5.25
$20.00 minus $14.75 equals $5.25 in change.
Question 3: A store sign reads 'Buy One Get One 50% Off.' You buy two shirts priced at $30 each. How much do you pay total?
- $30
- $45 (Correct answer)
- $60
- $50
Correct answer: $45
You pay full price ($30) for one shirt and half price ($15) for the second, totaling $45.
Question 4: Which phrase means you want to return a product to the store?
- I'd like to exchange currency.
- I'd like to get a refund. (Correct answer)
- I'd like to check out.
- I'd like to place an order.
Correct answer: I'd like to get a refund.
'Get a refund' means you want to return an item and get your money back.
Question 5: The store receipt shows 'subtotal: $50, tax: $4.25, total: $54.25.' What does 'subtotal' mean?
- The amount of tax you paid
- The total cost including tax
- The cost of items before tax is added (Correct answer)
- A discount on your purchase
Correct answer: The cost of items before tax is added
The subtotal is the price of all items before taxes or fees are added.
Question 6: You see a sign that says 'No Returns After 30 Days.' You bought a jacket 45 days ago. What does this mean for you?
- You can still return it if you have the receipt.
- You cannot return the jacket for a refund. (Correct answer)
- You can return it for store credit only.
- You must return it within 15 more days.
Correct answer: You cannot return the jacket for a refund.
The policy clearly states no returns are accepted after 30 days, so at 45 days you are past the return window.
Question 7: A coupon says '20% off your total purchase.' Your total is $80. How much will you save?
- $20
- $16 (Correct answer)
- $8
- $24
Correct answer: $16
20% of $80 is $16, so you save $16 and pay $64.
ESOL English for Daily Life 2
You are at a grocery store and cannot find the pasta.
What is the most polite way to ask an employee for help?