ESL Everyday Functional English 2

Question 1

You are calling a doctor's office for the first time. What is the most appropriate thing to say?

Accepted Answer

I'd like to schedule an appointment, please.

Answer

'I'd like to schedule an appointment, please' is the standard polite phrase for requesting a medical appointment by phone.

Question 2

In the United States, when someone sneezes, the customary thing to say is:

Accepted Answer

Bless you.

Answer

Saying 'Bless you' after someone sneezes is a common social custom in the United States.

Question 3

A pharmacist asks 'Do you have any drug allergies?' What is the pharmacist asking?

Accepted Answer

If any medications cause you a harmful or negative reaction.

Answer

An 'allergy' in a medical context means a harmful reaction your body has to a substance, so the pharmacist is checking your safety.

Question 4

You receive a voicemail from your boss. How should you professionally respond?

Accepted Answer

Call back and say 'Hi, this is [name]. I'm returning your call.'

Answer

Identifying yourself and stating that you are returning a call is the standard professional phone etiquette.

Question 5

A doctor asks 'What brings you in today?' What does this question mean?

Accepted Answer

What symptoms or health concerns do you have?

Answer

This is a common idiomatic expression doctors use to ask about the reason for your visit or your symptoms.

ESL (English as a Second Language) Practice Test