User Training Flashcards
7 cards from real ERP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 User Training flashcards as text
What is 'change resistance' in the context of ERP user training, and how is it best addressed?
Answer: Employee reluctance to adopt new processes; addressed through communication and involvement
Change resistance is employees' reluctance to abandon familiar workflows; involving users early and communicating benefits reduces this resistance.
Which document should accompany ERP user training to serve as a long-term reference after formal training ends?
Answer: Step-by-step job aids and quick reference guides
Job aids and quick reference guides give users concise instructions for key tasks they can consult long after formal training is complete.
In ERP training program design, what does 'needs analysis' determine?
Answer: Which users need training on which processes and at what skill level
A training needs analysis identifies gaps between current user skills and the skills required to operate the new ERP system in each role.
Why is role-based training considered superior to generic ERP training for most organizations?
Answer: It focuses each user on only the tasks relevant to their job, improving relevance and retention
Role-based training eliminates irrelevant content, so users spend time learning only the screens and processes they will actually use in their jobs.
What is the recommended approach when an ERP upgrade significantly changes the user interface?
Answer: Deliver targeted delta training focusing only on what has changed
Delta training targets only the changed features and workflows, respecting users' existing knowledge while efficiently addressing new competency gaps.
Which ERP training format is best suited for teaching complex multi-step business processes that span several departments?
Answer: End-to-end process walkthroughs with cross-functional scenarios
End-to-end process walkthroughs help users understand how their actions affect downstream departments and how the full business process flows through the ERP.
What role do super users play in ongoing ERP user support after go-live?
Answer: They serve as first-line internal experts who answer peer questions and escalate complex issues
Super users act as embedded subject-matter experts within business units, providing immediate peer support and filtering only complex issues to IT or the vendor.