ERP Change Management Flashcards
6 cards from real ERP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 ERP Change Management flashcards as text
What is the primary goal of change management during an ERP implementation?
Answer: Ensure user adoption and minimize resistance
Change management focuses on helping employees accept and effectively use the new ERP system to achieve business value.
Which stakeholder group is MOST critical to engage early in ERP change management?
Answer: Executive sponsors
Executive sponsors provide visible leadership support and resources that signal organizational commitment to the ERP project.
What does a resistance assessment help an ERP project team identify?
Answer: Groups or individuals likely to oppose the change
A resistance assessment surfaces potential sources of pushback so the change team can proactively address concerns before go-live.
A change impact analysis in ERP projects is used to:
Answer: Identify how roles and workflows will change for affected groups
A change impact analysis documents how each business group's day-to-day processes and responsibilities will shift with the new ERP system.
Which communication principle is most effective when managing ERP change?
Answer: Use repetitive, multi-channel messaging tailored to each audience
Repetitive, audience-specific messaging across multiple channels ensures all stakeholders receive and understand relevant ERP updates.
What is a 'change champion' in the context of an ERP rollout?
Answer: A peer advocate embedded in a business unit who promotes ERP adoption
Change champions are trusted employees within business units who advocate for the ERP, answer peer questions, and encourage adoption.