ERP Change Management Flashcards

What is 'organizational readiness' in ERP change management?

Answer: The degree to which employees and processes are prepared to operate in the new ERP environment

Organizational readiness measures human and process preparedness — whether people understand, accept, and can use the new ERP system.

Which of the following is a key output of a stakeholder analysis in ERP change management?

Answer: A map of stakeholder influence, interest, and change impact levels

Stakeholder analysis produces an influence/interest map that guides how much attention and communication each group requires during the ERP change.

Why is a feedback loop important during ERP change management?

Answer: It allows the project team to detect and address adoption barriers in real time

Feedback loops surface user concerns and adoption problems early, enabling the change team to respond before resistance escalates.

When an ERP go-live is delayed, the change manager should FIRST:

Answer: Reassess and update the change plan, communications, and stakeholder expectations

A delay requires updating the change and communication plan so stakeholders remain informed and engaged during the extended timeline.

What is 'ADKAR' in the context of ERP change management?

Answer: A change management model covering Awareness, Desire, Knowledge, Ability, and Reinforcement

ADKAR is Prosci's individual change model that guides employees through five stages needed for successful and sustained ERP adoption.

How does post-go-live reinforcement support ERP change management?

Answer: It sustains new behaviors through coaching, recognition, and corrective actions to prevent reversion

Reinforcement ensures employees continue using the ERP correctly by rewarding good adoption and coaching those who revert to old habits.