ERP Change Management Flashcards
6 cards from real ERP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 6 ERP Change Management flashcards as text
Which model is most commonly used to structure ERP organizational change efforts?
Answer: Kotter's 8-Step Model
Kotter's 8-Step Model provides a widely used framework for leading organizational change, covering urgency creation through embedding new practices.
When should change management activities begin in an ERP project?
Answer: At project initiation
Change management must start at project initiation so stakeholder alignment and communication plans are in place before any system work begins.
What metric best measures ERP change management success post go-live?
Answer: User adoption rate and proficiency scores
User adoption rate and proficiency scores directly measure whether employees are using the ERP system correctly and confidently.
A 'case for change' document in ERP projects is designed to:
Answer: Explain why the organization is moving to a new ERP and what benefits are expected
The case for change articulates business drivers, expected benefits, and strategic rationale to build stakeholder understanding and buy-in.
Which activity helps reduce ERP change fatigue during a long implementation?
Answer: Celebrating quick wins and communicating progress milestones
Celebrating quick wins maintains momentum and morale by showing employees that progress is being made toward the ERP vision.
What is the purpose of a readiness assessment before ERP go-live?
Answer: Evaluate whether the organization is prepared to operate the new ERP system
A readiness assessment checks organizational, process, and people preparedness to ensure a successful transition to the new ERP.