ERP ERP Project Management & Implementation Lifecycle 2 — Questions and Answers
Question 1: Which document formally authorizes the start of an ERP project and names the project sponsor?
- Statement of Work
- Project Charter (Correct answer)
- Request for Proposal
- Change Control Form
Correct answer: Project Charter
The Project Charter is the formal document that authorizes the project, defines high-level scope, and identifies the project sponsor.
Question 2: In ERP project management, what is a RAID log used to track?
- Risks, Assumptions, Issues, and Dependencies (Correct answer)
- Reports, Approvals, Installations, and Deliverables
- Resources, Activities, Integrations, and Data
- Requirements, Architecture, Implementation, and Deployment
Correct answer: Risks, Assumptions, Issues, and Dependencies
A RAID log is a project management tool that tracks Risks, Assumptions, Issues, and Dependencies throughout the implementation.
Question 3: What is the purpose of a cutover plan in an ERP implementation?
- Define the project budget
- Detail the step-by-step activities required to transition from the old system to the new ERP (Correct answer)
- Document system architecture
- Outline vendor payment schedules
Correct answer: Detail the step-by-step activities required to transition from the old system to the new ERP
A cutover plan documents every task, owner, and timing needed to safely switch operations from the legacy system to the new ERP.
Question 4: Which milestone marks the formal end of the ERP implementation project and transition to support operations?
- System Integration Testing completion
- Go-Live
- Hypercare period end / Project Closure (Correct answer)
- UAT sign-off
Correct answer: Hypercare period end / Project Closure
Project Closure occurs after the hypercare stabilization period ends, with lessons learned documented and the system handed to support teams.
Question 5: What is the primary goal of the hypercare phase immediately following ERP go-live?
- Begin planning the next ERP upgrade
- Provide intensive support to stabilize operations and resolve critical issues quickly (Correct answer)
- Complete final data migration loads
- Train the project team on methodology
Correct answer: Provide intensive support to stabilize operations and resolve critical issues quickly
Hypercare is a dedicated post-go-live support period with heightened resources available to rapidly resolve issues and stabilize the system.
Question 6: In ERP projects, what does a RACI matrix define?
- System security roles and permissions
- Roles: Responsible, Accountable, Consulted, and Informed for each task (Correct answer)
- Resource allocation and cost tracking
- Risk assessment and compliance indicators
Correct answer: Roles: Responsible, Accountable, Consulted, and Informed for each task
A RACI matrix clarifies team roles by identifying who is Responsible, Accountable, Consulted, and Informed for every project task.
ERP ERP Project Management & Implementation Lifecycle 2
Which document formally authorizes the start of an ERP project and names the project sponsor?