ERP ERP Project Governance 2 — Questions and Answers
Question 1: What is a change control process in ERP project governance?
- A procedure for rotating project team members
- A formal mechanism to evaluate, approve, and document changes to project scope, schedule, or budget (Correct answer)
- A method for encrypting system data
- A user training scheduling tool
Correct answer: A formal mechanism to evaluate, approve, and document changes to project scope, schedule, or budget
Change control ensures all modifications to the ERP project baseline are reviewed and approved before implementation, preventing unauthorized changes.
Question 2: During ERP project governance reviews, a project status report typically includes:
- Source code documentation
- Schedule performance, budget status, risks, issues, and upcoming milestones (Correct answer)
- Database schema diagrams
- Vendor product roadmaps
Correct answer: Schedule performance, budget status, risks, issues, and upcoming milestones
Status reports give the steering committee visibility into ERP project health across schedule, cost, risk, and issue dimensions.
Question 3: What does a project baseline represent in ERP governance?
- The minimum acceptable system performance level
- The approved reference plan for scope, schedule, and budget against which progress is measured (Correct answer)
- The initial data loaded into the ERP system
- The list of approved vendors
Correct answer: The approved reference plan for scope, schedule, and budget against which progress is measured
The project baseline is the formally approved snapshot of scope, time, and cost that serves as the yardstick for measuring ERP project performance.
Question 4: Which ERP governance role is responsible for day-to-day project delivery and team coordination?
- Executive sponsor
- Steering committee chair
- Project manager (Correct answer)
- Business process owner
Correct answer: Project manager
The project manager oversees daily ERP project operations, manages the team, tracks progress, and escalates issues to the steering committee.
Question 5: What is the purpose of a project post-mortem (lessons learned) in ERP governance?
- To assign blame for project failures
- To capture successes, challenges, and recommendations that improve future ERP projects (Correct answer)
- To finalize the system configuration documentation
- To close outstanding support tickets
Correct answer: To capture successes, challenges, and recommendations that improve future ERP projects
Lessons learned sessions document what worked and what did not, creating institutional knowledge that improves the organization's ERP delivery capability.
Question 6: A key performance indicator (KPI) used to measure ERP project schedule health is:
- Return on investment (ROI)
- Schedule Performance Index (SPI) (Correct answer)
- Net Promoter Score (NPS)
- Mean Time to Recovery (MTTR)
Correct answer: Schedule Performance Index (SPI)
SPI is an earned value metric that compares work completed to work planned, indicating whether the ERP project is ahead of or behind schedule.
ERP ERP Project Governance 2
What is a change control process in ERP project governance?