User Training and Change Management Flashcards
7 cards from real ERP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 User Training and Change Management flashcards as text
Which training approach BEST addresses the needs of employees with varying levels of ERP experience within the same organization?
Answer: Differentiated learning paths based on prior experience and job role
Differentiated learning paths allow novice users to build foundational skills while experienced users focus on advanced features relevant to their roles.
What is a 'training environment' (also called a sandbox) used for in ERP implementations?
Answer: A replica of the ERP system where users can practice without affecting live data
A sandbox environment mirrors the production system, allowing safe, consequence-free practice before go-live.
During change management planning, why is it important to identify 'early adopters' in the organization?
Answer: Because they can become change advocates and help influence peers to adopt the system
Early adopters are influential in shifting organizational culture toward acceptance, making them valuable allies in the change process.
Which document typically outlines the who, what, when, and how of all ERP training activities?
Answer: Training Plan
The Training Plan is the governing document that schedules all training activities, assigns responsibilities, and specifies delivery methods.
An ERP project team conducts 'lunch and learn' sessions to build awareness before go-live. This is BEST described as which type of change management activity?
Answer: Awareness and communication
Lunch and learns are informal communication events designed to build employee awareness and curiosity about the upcoming ERP change.
What is the primary purpose of a 'go-live war room' during an ERP cutover?
Answer: To centralize support staff who rapidly resolve user issues and system errors in the first days post-launch
A war room consolidates key technical and functional experts so issues during the critical go-live period are resolved as quickly as possible.
Which stakeholder group typically has the GREATEST influence on whether employees accept an ERP change?
Answer: Mid-level managers and supervisors
Mid-level managers directly influence team behavior; their visible support or skepticism strongly shapes how frontline employees respond to the change.