OCM & End-User Adoption Flashcards
7 cards from real ERP practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 OCM & End-User Adoption flashcards as text
Which OCM model uses 'unfreeze, change, refreeze' as its core framework for managing organizational transitions?
Answer: Lewin's Change Management Model
Lewin's Change Management Model describes change as a three-stage process: unfreeze existing behaviors, implement the change, then refreeze new behaviors as the standard.
During an ERP go-live, users revert to legacy workarounds instead of using the new system. This behavior is best described as:
Answer: Resistance through regression
Resistance through regression occurs when users fall back to familiar old methods under stress, especially during high-pressure go-live periods.
A 'change champion network' in an ERP rollout primarily serves to:
Answer: Provide peer-level support and advocacy for the new system
Change champions are embedded in business units to serve as peer advocates, answer questions, and encourage adoption at the grassroots level.
Which metric best indicates whether end-users have truly adopted an ERP system versus merely using it under compulsion?
Answer: Voluntary use of advanced system features
Voluntary use of advanced features signals genuine adoption because it shows users find value in the system beyond the minimum required tasks.
In Kotter's 8-Step model applied to ERP implementation, what is the purpose of 'creating a guiding coalition'?
Answer: To build a team of influential leaders who drive the change effort
A guiding coalition is a cross-functional team of influential stakeholders who champion the change, lending credibility and momentum to the ERP initiative.
A key principle of 'just-in-time' training in ERP rollouts is:
Answer: Delivering role-specific training as close to go-live as practical
Just-in-time training maximizes knowledge retention by delivering instruction shortly before users need to apply it in the live system.
When assessing organizational change readiness before an ERP go-live, which factor is most critical to evaluate?
Answer: Leadership alignment and visible sponsorship
Leadership alignment ensures that change messages are consistent, resources are committed, and employees see that management supports the transformation.