ERP Project Management & Implementation Lifecycle Flashcards

Which document formally authorizes the start of an ERP project and names the project sponsor?

Answer: Project Charter

The Project Charter is the formal document that authorizes the project, defines high-level scope, and identifies the project sponsor.

In ERP project management, what is a RAID log used to track?

Answer: Risks, Assumptions, Issues, and Dependencies

A RAID log is a project management tool that tracks Risks, Assumptions, Issues, and Dependencies throughout the implementation.

What is the purpose of a cutover plan in an ERP implementation?

Answer: Detail the step-by-step activities required to transition from the old system to the new ERP

A cutover plan documents every task, owner, and timing needed to safely switch operations from the legacy system to the new ERP.

Which milestone marks the formal end of the ERP implementation project and transition to support operations?

Answer: Hypercare period end / Project Closure

Project Closure occurs after the hypercare stabilization period ends, with lessons learned documented and the system handed to support teams.

What is the primary goal of the hypercare phase immediately following ERP go-live?

Answer: Provide intensive support to stabilize operations and resolve critical issues quickly

Hypercare is a dedicated post-go-live support period with heightened resources available to rapidly resolve issues and stabilize the system.

In ERP projects, what does a RACI matrix define?

Answer: Roles: Responsible, Accountable, Consulted, and Informed for each task

A RACI matrix clarifies team roles by identifying who is Responsible, Accountable, Consulted, and Informed for every project task.