Epic Skills Assessment System & Workflow Analysis 5

Question 1

A clinical analyst is mapping an Epic emergency department triage workflow and discovers that a mandatory BestPractice Advisory fires for every patient regardless of chief complaint. This is MOST likely an example of:

Accepted Answer

Alert fatigue caused by a poorly targeted BPA, which may lead staff to dismiss all alerts including critical ones

Answer

BPAs that fire indiscriminately contribute to alert fatigue, reducing their clinical value and increasing the risk that important alerts will be ignored.

Question 2

When performing a workflow analysis for an Epic Ambulatory implementation, an analyst finds that the current paper-based referral process involves 14 manual steps. After mapping the future-state Epic workflow, the count drops to 6 steps. This reduction is BEST measured using which metric?

Accepted Answer

Process cycle efficiency, comparing steps eliminated as a proportion of the original workflow

Answer

Process cycle efficiency quantifies the reduction in steps or waste, providing a concrete measure of workflow simplification achieved through Epic.

Question 3

An analyst needs to determine which Epic users are accessing a specific workflow feature but have not completed required training. Which data sources should be combined to answer this question?

Accepted Answer

Epic audit logs showing feature usage and the LMS training completion records for those users

Answer

Combining Epic audit logs (who used the feature) with LMS training records (who completed training) identifies the at-risk user population.

Question 4

A patient safety officer asks an analyst to identify Epic workflows where critical lab result notifications could be missed. The MOST systematic approach is to:

Accepted Answer

Map all result notification touchpoints in Epic (In Basket, paging, BPAs) and trace each pathway to identify failure modes

Answer

Systematically mapping every notification pathway and tracing failure modes provides comprehensive coverage of gaps rather than relying on anecdotes or partial data.

Question 5

An organization is evaluating whether to redesign its Epic surgical scheduling workflow. Which framework is MOST appropriate for structuring the analysis?

Accepted Answer

A Plan-Do-Study-Act (PDSA) or DMAIC cycle to define the problem, measure current performance, analyze root causes, improve, and control changes

Answer

PDSA and DMAIC are structured quality improvement frameworks that ensure data-driven decision-making throughout the workflow redesign process.

Epic Skills Assessment Practice Test

Epic Skills Assessment Practice Test

Epic Skills Assessment System & Workflow Analysis 5