Epic Skills Assessment Scheduling and Registration 5

Question 1

Which Epic feature sends automated appointment reminders to patients via phone, text, or MyChart?

Accepted Answer

Appointment Reminder Outreach

Answer

Appointment Reminder Outreach in Epic automates patient notifications via multiple communication channels to reduce no-shows.

Question 2

A patient requests an interpreter for their upcoming appointment. Where in Epic should this preference be documented?

Accepted Answer

In the patient's demographic record under preferred language or communication needs

Answer

Interpreter needs should be documented in the patient's demographic or communication preferences so they follow the patient across all scheduling events.

Question 3

What is the correct action when Epic's Real-Time Eligibility check returns an 'Unable to Verify' result?

Accepted Answer

Manually call the insurance company to verify coverage before scheduling

Answer

When RTE cannot confirm eligibility electronically, staff should manually contact the payer to verify active coverage and avoid claim denials.

Question 4

In Epic, which field links an appointment to a specific clinical indication or reason for the visit?

Accepted Answer

Appointment Reason

Answer

The Appointment Reason field captures why the patient is coming in, providing context for the care team before the visit begins.

Question 5

A scheduler needs to block a provider's schedule for a conference on a single day. Which Epic function should be used?

Accepted Answer

Provider Block

Answer

A Provider Block in Epic is used to mark a specific time period as unavailable for scheduling, whether for a single day or recurring absence.

Epic Skills Assessment Practice Test

Epic Skills Assessment Practice Test

Epic Skills Assessment Scheduling and Registration 5