Epic Skills Assessment Scheduling and Registration 2

Question 1

A patient calls to cancel their appointment 2 hours before the scheduled time. Which action should the scheduler take first?

Accepted Answer

Attempt to reschedule the patient before ending the call

Answer

Best practice is to offer to reschedule during the same call to maintain continuity of care and fill the open slot.

Question 2

In Epic, what does the 'Bump' function allow a scheduler to do?

Accepted Answer

Move a patient's appointment to a different time slot or provider

Answer

The Bump function allows schedulers to move an existing appointment to a new time or provider without losing appointment details.

Question 3

Which Epic tool allows schedulers to view all open appointment slots across multiple providers in one view?

Accepted Answer

Appointment Desk

Answer

Appointment Desk provides a consolidated view of available slots across multiple providers, facilitating efficient scheduling.

Question 4

A patient presents for registration but has a different insurance card than what is on file. What is the correct workflow?

Accepted Answer

Update the coverage in Epic and verify eligibility with the new plan

Answer

The correct workflow is to update the coverage in Epic and run eligibility verification to confirm benefits before the encounter.

Question 5

What is the purpose of an 'Overbook' slot in Epic scheduling?

Accepted Answer

A slot reserved for high-priority or urgent patients beyond normal capacity

Answer

Overbook slots allow providers to see additional patients beyond their normal schedule capacity, typically for urgent needs.

Epic Skills Assessment Practice Test