Epic Skills Assessment Epic Skills Assessment Role-Based Scenario Problems Questions and Answers 3

Question 1

A lab technician receives a specimen in Epic with a mismatched patient identifier on the label versus the order. What is the correct course of action?

Accepted Answer

Reject the specimen and request a new collection

Answer

Process the specimen using the order information

Answer

Relabel the specimen with the correct patient information

Answer

Contact the ordering provider to reconcile the discrepancy

Question 2

A scheduler is booking a procedure that requires prior authorization. The authorization status in Epic shows 'pending.' What should the scheduler do?

Accepted Answer

Schedule the procedure but block it from being performed until authorized

Answer

Schedule the procedure and note that authorization is pending

Answer

Wait until authorization is approved before scheduling

Answer

Contact the insurance company directly to expedite approval

Question 3

A nurse manager is reviewing Epic reports and notices that one unit consistently has incomplete nursing assessments. What Epic tool would best help identify the root cause?

Accepted Answer

Reporting Workbench to pull completion rate data by user and shift

Answer

The In Basket to send reminders to all nurses

Answer

SmartPhrase editor to simplify the assessment template

Answer

MyChart messaging to notify patients of incomplete records

Question 4

A clinical analyst is building a Best Practice Alert (BPA) in Epic for sepsis screening. A provider complains the alert fires too frequently on low-risk patients. What is the most appropriate adjustment?

Accepted Answer

Add additional clinical criteria to narrow the trigger logic

Answer

Disable the BPA entirely to reduce alert fatigue

Answer

Change the alert from interruptive to passive notification

Answer

Reduce the alert to fire only once per patient encounter

Question 5

A health information management (HIM) specialist receives a request to amend a patient's medical record in Epic. The provider disagrees with the amendment. What is the correct process?

Accepted Answer

Allow the patient to submit a statement of disagreement that is attached to the record

Answer

Apply the amendment since patient requests must always be honored

Answer

Deny the amendment and inform the patient the record is final

Answer

Escalate to legal before taking any action on the request

Question 6

A revenue cycle analyst notices that a high volume of claims for a specific department are being denied due to missing modifiers in Epic. What is the best systemic fix?

Accepted Answer

Build a charge review rule in Epic that flags missing modifiers before claim submission

Answer

Manually add modifiers to each denied claim and resubmit

Answer

Train providers to remember to add modifiers during documentation

Answer

Change the fee schedule to remove modifier requirements