Entry Certificate in Business Analysis (IIBA II) 3 — Questions and Answers
Question 1: Which business analysis approach is characterized by iterative cycles, continuous stakeholder feedback, and incremental delivery?
- Waterfall
- Agile (Correct answer)
- PRINCE2
- Six Sigma
Correct answer: Agile
Agile approaches use short iterations, continuous collaboration, and incremental releases to deliver value and adapt to change.
Question 2: A use case describes an interaction between an actor and a system. What does the 'actor' represent in a use case diagram?
- A database table involved in the process
- Any entity outside the system that interacts with it (Correct answer)
- A test case executed during UAT
- A specific screen in the user interface
Correct answer: Any entity outside the system that interacts with it
An actor is any external entity—person, organization, or system—that interacts with the system under analysis.
Question 3: Which type of prototype is fully functional and used as the foundation for the final system?
- Throwaway prototype
- Evolutionary prototype (Correct answer)
- Paper prototype
- Storyboard
Correct answer: Evolutionary prototype
An evolutionary prototype is iteratively refined and ultimately becomes the delivered system.
Question 4: In a RACI matrix, what does the 'C' (Consulted) role mean for a stakeholder?
- The stakeholder is solely responsible for the task
- The stakeholder provides input and feedback but does not perform the work (Correct answer)
- The stakeholder is informed of results after the task is complete
- The stakeholder approves the final deliverable
Correct answer: The stakeholder provides input and feedback but does not perform the work
Consulted stakeholders are subject matter experts whose input is sought before or during task execution.
Question 5: A BA is documenting current-state processes to identify inefficiencies. Which artifact BEST captures the sequence of steps and decision points in a process?
- Entity-relationship diagram
- Process flow diagram (Correct answer)
- Context diagram
- Glossary
Correct answer: Process flow diagram
A process flow diagram visually maps the steps, sequences, and decision points within a business process.
Question 6: Which elicitation technique involves observing stakeholders performing their work without interfering, to understand actual processes?
- Focus group
- Observation (job shadowing) (Correct answer)
- Brainstorming
- Survey
Correct answer: Observation (job shadowing)
Observation allows the BA to see real-world workflows and identify gaps between documented procedures and actual practice.
Question 7: The term 'business capability' in strategic analysis refers to WHICH of the following?
- The number of employees in the organization
- An organization's ability to perform a specific function to achieve a business outcome (Correct answer)
- The IT infrastructure available to support operations
- The financial budget allocated to a business unit
Correct answer: An organization's ability to perform a specific function to achieve a business outcome
A business capability defines what an organization can do, independent of how or who does it.
Entry Certificate in Business Analysis (IIBA II) 3
Which business analysis approach is characterized by iterative cycles, continuous stakeholder feedback, and incremental delivery?